Property Management Assistant - Lloyds Living

Purpose of the Role

As a Property Management Assistant, you’ll play a key role in keeping our homes running smoothly and supporting a great experience for our residents. You’ll work alongside Property Managers, suppliers and colleagues across Lloyds Living to make sure compliance is accurate, repairs are progressed, and customer questions are answered with care.

Key Responsibilities

Customer & Tenant Support

• Manage inbound and outbound calls and emails, ensuring customers feel supported and listened to.
• Redirect enquiries to the right colleagues quickly and clearly.
• Manage appointments with residents and ensure they happen within agreed timescales.

Property Management & Compliance Administration

• Conduct data entry and maintain accurate records of property transactions and tenant information
• Coordinate property inspections, maintenance requests, and repairs in collaboration with contractors and customers
• Handle administrative tasks such as preparing reports, drafting correspondence, and organising documentation
• Support the team by keeping compliance documents accurate and up to date (EICR, gas safety, EPC, Right to Rent).
• Log, track and close repairs when required
• Store documents clearly and securely, archiving where needed.

Repairs, Maintenance & Supplier Coordination

• Work closely with suppliers and contractors to book works, confirm access and chase updates.
• Ensure all appointments are fulfilled on time and escalate risks early.
• Support Property Managers with monitoring repair progress and outcomes.

Handover & Onboarding Support

• Help ensure new homes are set up correctly in our systems (SLM, Qube, FixFlo).
• Support wider teams through property handovers and mobilisation activities.

Billing, Payments & Administration

• Assist with payments, supplier invoices and managing bills (utilities, council tax, void bills).
• Support rent account checks and arrears processes where needed.

Internal Collaboration & Relationship Building

• Work closely with Property Management, Lettings, Customer Operations, Portfolio and Finance teams.
• Maintain and develop strong relationships across Lloyds Living and the wider LBG community.

Skills & Experience

Must have

• 2+ years experience in the residential property management sector.
• Strong organisational skills with the ability to manage multiple tasks at once.
• Excellent written and verbal communication skills.
• Comfortable handling phone and email enquiries in a busy environment.
• High attention to detail and accurate record keeping.
• Proactive, solutions‑focused and able to work to deadlines.

Nice to have

• Experience in property management or lettings.
• Familiarity with SLM, FixFlo or Qube.
• Knowledge of housing or landlord compliance standards.

What We’re Looking For

• A proactive problem-solver who thrives in a fast-paced environment.
• Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality.
• A team player with a passion for delivering exceptional service and improving processes.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.