Trade Client Manager

JOB TITLE: Trade Client Manager

SALARY: £40,000 to £45,000

LOCATION: Manchester, Birmingham, Bristol, Edinburgh or Leeds

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. 

We’re recruiting for an adaptable, innovative and highly motivated colleague to join our Trade Client Management team within Specialist Commercial Banking Sales (SCBS) supporting clients across SME & Mid Corporates.

Within Trade Client Management, our role is to support clients with working capital and risk management needs, using a range of Trade Finance products.

As a Trade Client Manager, you will be responsible for managing operational and Credit risk across a portfolio of Trade clients. You will be required to grow income and lending across the portfolio by identifying and meeting additional client needs, whilst also providing excellent customer service on an ongoing basis.

You will also be required to work collaboratively with key stakeholders including Trade Sales, Trade Product, Trade Operations, Credit, and Coverage.
 

Key Accountabilities

• Onboard new Trade clients into the Trade Client Management portfolio at lending completion.
• Deliver a high level of customer service and work with clients who are new to Trade to build confidence in operating Trade instruments and lending.
• Act as the main point of contact on Trade related queries from portfolio clients and key stakeholders, such as Credit and Coverage, with the ability to discuss technical and operational aspects.
• Monitor and control the Trade facilities on an ongoing and regular basis.
• Proactively highlight any key performance trends within the overall portfolio to stakeholders.
• Recognise and develop opportunities to expand and grow client relationships using appropriate Trade solutions.
• Offer new or improved solutions to clients where appropriate, as part of the service delivery proposition.
• Identify cross selling opportunities and raise them to the appropriate SCS or coverage team.
• Prepare and submit credit applications, in conjunction with Relationship Teams, for portfolio clients’ facility renewals or facility increases.
• Maintain high standards of adherence to all risk, compliance, and regulatory requirements to protect and enhance the banks reputation.

Key Capabilities / Knowledge

• A genuine passion for helping our clients and helping their business grow.
• A good understanding of credit analysis, credit risk, and working capital management.
• Attention to detail and ability to multitask across different responsibilities in a portfolio management environment.
• Ability to manage and build relationships with multiple stakeholders.
• Strong communication skills.
• Ability to drive income and lending growth by meeting and identifying additional client needs.
• Knowledge of Trade products is desirable but not essential.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as
• Discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental

Ready to make an impact? Apply today.