Lending and Credit Transformation Manager

Job Title: Lending and Credit Transformation Manager

Location: London

Hours: Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

We have a rare and exciting opportunity to join our Corporate & Institutional Banking business (CIB), working directly with the Managing Director of Lending and Credit Transformation, Portfolio Management. You'll support a critical, multi‑year programme to redesign the systems, data and infrastructure that underpin our lending, credit and risk distribution journeys. With CIB encouraged to materially increase revenues over the next five years, the role will help shape how platforms and processes evolve to support growth at scale while improving speed, accuracy and risk management for clients.

You'll play a key role in supporting the Managing Director to deliver the transformation agenda, working closely with platform teams, operations, credit risk and finance. The role spans a complex change journey, requiring strong stakeholder management, pace and a sharp focus on delivery, while keeping multiple workstreams aligned.

Contributing to the strategic vision for CIB’s future‑state infrastructure, you'll support the implementation of a common data framework for lending and credit and help develop enhanced asset and portfolio management capabilities by integrating internal and external data. You'll also help implement recommendations from the Oliver Wyman review and work across Operations, Credit, Risk, Platforms and Finance to deliver a redesigned infrastructure that significantly improves efficiency, transparency, and the risk and control environment.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, make change happen and challenge the status quo. Sound like you?

What we’re looking for:

• 5 years’ experience in commercial lending platforms and operations, with a good understanding of the products, risk and client types within commercial banking
• A proven track record in supporting the delivery of complex change programmes within commercial banking
• Excellent project management skills; most particularly, a confirmed ability to coordinate multiple workstreams translating complex topics into clear written outputs, including papers and presentations for senior leadership forums
• Ability to communicate and influence effectively at all levels and across different audiences
• A structured, detail‑focused approach, with the judgement to identify risks, dependencies and escalation points early

We know that phenomenal talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Like what you hear? Join us!