Assistant Manager - Portfolio Office

JOB TITLE: Assistant Manager Portfolio Office

SALARY: £44,900 - £49,890

HOURS: Full time, 35 hours per week

LOCATION(S): Edinburgh or Bristol

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Job Description

We have an exciting opportunity for someone to challenge and stretch themselves to be a key part of the Data Enablement team within Finance Data & Analytics Office (FDAO).

The role is accountable for shaping, prioritising, and framing demand to ensure alignment with platform strategy, data priorities, and customer outcomes within the Front Door operating model.

Providing full oversight of portfolio work to our customers, handling the inbound requests to ensure prioritisation of work is efficient and effective.

We’re looking for an enthusiastic individual who is driven, dedicated to successful delivery and will thrive in a fast‑paced role, with a genuine desire to make a difference. You’ll enjoy working with data, producing trend analysis with a strong eye for detail, while gaining valuable exposure to building relationships across the Finance Platform and Finance teams.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

Day to day responsibilities include

• Use AI-enabled tools and data analysis to identify root causes, surface improvement opportunities, and implement measurable, sustainable change through automation.

• Act as the primary Front Door interface with Labs and delivery teams.

• Assess incoming requests and initiatives through a strategic lens, considering platform priorities, data issues, dependencies, and organisational objectives.

• Key lead in complex and cross lab requests

• Review customer satisfaction feedback and insight data.

• Identify recurring themes, trends, and areas of concern or opportunity.

• Communicate with clarity, confidence and structure, tailoring messages to different audiences.

You’ll also be involved in:

• Lead or facilitate lab surgeries, presenting work with clear business, data, and strategic context.

• Collaborating across the team on activities and initiatives to develop our team culture.

What you’ll need:

• Influencing & Stakeholder engagement

  • Experience acting as a primary point of contact between teams or functions

  • Influencing priorities and outcomes 

  • Ability to work with stakeholders of varying seniority 

• Analytical mindset with practical application

  • Using data, insight, or information to identify themes, trends, or issues

  • Ability to join the dots and summarise the story, not just produce data

• Demand, prioritisation, or portfolio‑style experience

• Strong written communication

• Experience with AI, automation, or continuous improvement

• Self‑starter / ownership signals

  • Taking initiative, owning processes, or driving work forward without heavy direction

  • Comfortable operating in a fast‑paced or evolving environment

About working for us 
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
 
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
 
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
 
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose? Apply today!