Our purpose and strategy
Our purpose is Helping Britain Prosper.
As the UK’s largest financial services provider, we have an important role to play in creating a more sustainable and inclusive future for people and businesses, by shaping finance as a force for good.
We support practically every sector of the UK economy, and we serve millions of people and businesses every day. Our lending, investments, products and services are powerful drivers of creating a sustainable and inclusive future for all, as well as enabling the Group to grow profitably with our customers.
By delivering on our sustainability objectives and doing right by our customers, we’re uncovering commercial growth, providing positive outcomes for stakeholders and building a more resilient and profitable business that delivers higher, sustainable returns.
Empower customers and businesses to a more prosperous financial future.
Supporting individuals, businesses and communities across the UK to grow and thrive.
Help every household in the UK have access to quality and affordable housing, not withstanding income and tenure.
Be the leading UK business for inclusion supporting our customers, colleagues and communities.
Supporting the UK transition to net-zero by advancing initiatives that address climate change and protect nature.
Read more on our sustainability policies and key organisational memberships that shape our reporting and performance.
Our purpose is Helping Britain Prosper. As one of the UK’s largest financial services providers with 28 million customers, we have an important role to play in creating a more sustainable and inclusive future for people and businesses.
Our Group strategy is driven by our purpose, we are concentrating on areas where we can have the biggest impact, delivering our purpose and strategy while creating value for all our stakeholders. With an ongoing focus of embedding sustainability in all that we do while acting in a trusted and responsible manner, the Group have identified specific focus areas of cross-group impact where we believe we can deliver significant societal impact at scale for the UK, leveraging our core capabilities as an integrated financial services provider.
Through delivering on our objectives across these areas, we can create further commercial growth opportunities as well as positive outcomes for our stakeholders and thus build a more resilient and profitable business to deliver higher, more sustainable returns for our shareholders.
A full run down of Lloyds Banking Group progress can be found in our latest Sustainability report.
As a diversified financial services group, our transition plan sets out how we are positioning the business to respond to the growth opportunities and challenges of transitioning to a low carbon economy. Transitioning the economy is complex, involving interconnected sectors and associated economic systems. We continue to develop our transition plan, seeking to build an integrated approach that supports economic growth through our products, services, and investments – supporting our customers, clients and the broader economy to transition.
Our financial services and products – such as lending, investments and capital allocation or advisory services – support the transition. We also leverage partnerships and collaborations with expert organisations, and engage with industry, policymakers and regulators to understand shared challenges, identify solutions and drive real economy change. More information is available in our Sustainability report and Annual report and accounts.
Examples of our action include:
Sustainable finance and investment are key mechanisms to support the transition and reduce emissions. We have established sustainable finance and investment targets aligned to our core business areas. Our financing and investment target periods align to the Group's strategic timelines and will continue to develop to support our 2030 climate ambitions.
Our Sustainable financing framework has continued to evolve to provide greater clarity on what the Group considers to be eligible types of sustainable finance, and sustainable finance and investment targets continue to be part of our long-term incentive plan performance assessment.
More information is available in our Sustainability report and Annual report and accounts.
Our Sustainability policy and information page hosts all our sustainability policies and frameworks, including our external sector statements, sustainable finance framework, carbon offsetting principles, human rights policy and other documents such as a list of our key sustainability memberships and our ESG ratings.
Our Sustainability report provides an update on our progress towards the Group's sustainability ambitions.
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and business, shaping finance as a force for good.
Our colleagues are key in delivering the Group's ambitious transformation and growth strategy.
Our annual report provides disclosures relating to our strategic, financial, operational, environmental and social performance.