Strategy and purpose
Our mission is everything. It’s what drives us, what makes us different and defines how we profitably grow. It’s how we’ll create a future where our planet is cared for, people feel safe and included, and businesses and communities can thrive.
We serve millions of individuals, families and businesses, big and small, every day. This means we’re better placed than anyone to make the way that we spend, save, borrow, invest and protect what matters, a force for good.
We will lead in the bold decisions we make as a business, from where and how we invest, to the products and services we offer, to the workplace we create. We will search for new ways to work with people, communities and businesses, to always evolve with their needs. And we will never stop innovating to make sustainable, ethical choices easy and rewarding.
With restless energy for positive change, we are reshaping financial services so they’ll work for Britain, for generations to come.
Building on our strong foundations, our strategy aims to transform the business and create higher, more sustainable value.
Growth is a core focus of our strategy. Around two thirds of our £3 billion strategic investment over the first three years is aligned to growing and diversifying revenue. We have carefully prioritised opportunities across each of our businesses to ensure we generate value in the near term as well as creating new revenue streams which deliver over the longer term.
We aim to deepen and innovate in Consumer to bring more of our products and services to our existing customers, as well as broaden our product offerings and make it easier for customers to access them through our intermediary partners.
We aim to digitise and diversify our SME business, growing revenues in products and sectors where we have lower market share today. In addition, we are creating a new mass affluent offering to grow in this attractive and underserved market segment across banking, protection and simple wealth.
Finally, we are targeting our Corporate and Institutional offering to deliver disciplined growth.
As we invest to grow and diversify our revenue, it is essential to maintain our disciplined cost management approach.
We will also look to further improve our capital efficiency as we maintain our strong balance sheet with a disciplined risk approach, pursuing growth in capital-lite, fee generating businesses.
How we're Helping Britain Prosper
For over 320 years, with our unique family of brands, we have supported Britain through the good times and the bad.
Our impact last year
funding provided to the social housing sector since 2018, making us the biggest supporter in the UK
small businesses and start-ups supported with online help, advice and bank accounts during 2022
donated to our charitable Foundations in 2022 to help people overcome complex social issues
funding provided to first-time buyers in 2022, enabling more people to get onto the housing ladder
trees planted since 2020 in partnership with the Woodland Trust
small businesses boosted their digital capability and technology adoption through our Academies in 2022
victim-survivors helped to rebuild their finances by our Domestic and Financial Abuse team since 2019
green and sustainable finance provided in 2022 to support businesses and households on their journey to net zero