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Artificial Intelligence at Lloyds Banking Group

We’re reimagining how we operate by harnessing the full potential of AI – embedding it across our business to drive smarter decisions, faster outcomes, and better experiences. 

Visit the AI hub

2025 half year results

Our 2025 half year results were published on 24 July. See the highlights and download key documents.

Investor information

'Now's the time for housing delivery'

Charlie Nunn, Group Chief Executive, reconvenes the Social Housing Forum at a critical moment for the UK’s housing sector.

Read press release

    We're a leading UK-based financial services group with over 325 years' history and a unique family of household brands. Our purpose at Lloyds Banking Group is Helping Britain Prosper.

    Latest news and insight

    How tech continues to transform mobile banking

    15 Sept 2025 | Jasjyot Singh

    Discover how Lloyds Banking Group is transforming mobile banking through innovation, AI-powered support, and seamless digital experiences, empowering millions of users across the UK to manage their finances anytime, anywhere.

    Read Jas's article

    Responsible artificial intelligence: building trust and value at Lloyds Banking Group

    29 Aug 2025 | Rohit Dhawan

    Lloyds Banking Group’s responsible AI framework ensures rigorous testing, human oversight, and scenario planning to prevent harm, with real-world safeguards like escalation protocols for virtual assistants and fraud detection systems.

    Read Rohit's article
     

    Putting customers first: how Lloyds Banking Group is transforming insurance journeys

    27 Aug 2025 | Duncan Kirkpatrick

    Lloyds Banking Group is transforming the insurance experience through digital tools like five-minute claims processing and self-service policy management, while maintaining human support for complex cases.

    Read Duncan's article

    Our 2025 highlights so far

    What have we achieved in the past six months?

    Video | 45 secs

    Ever wondered what a bank can do in six months? Take a quick look behind the scenes and see what we've been up to.

    Watch the highlights

    40 years of our charitable Foundations

    This year marks 40 years of our charitable Foundations, founded in 1985 to provide vital support to small and local charities across the UK and Channel Islands, helping to tackle disadvantage in the communities that need it most. Since then, we’ve donated more than £800 million and supported nearly 70,000 small charities.

    Full year results

    In February we published our 2024 annual report along with a robust set of financial results. We successfully completed the first phase of our strategic plan, going into 2025 well positioned for sustained growth and enhanced value creation for our shareholders.

    A brand new look

    Alongside full year results we also rolled out our new branding across our corporate website, the final stage of a comprehensive brand refresh which began with the customer-facing Lloyds brand in Autumn 2024. Our new identity focuses on a digital-first, experience-led approach and includes a modernised colour palette, logo and tone of voice. A different look, fit for the future. 

    Retrofitting social homes

    We partnered with Peabody on a £60 million loan agreement to retrofit thousands of social homes – the largest deal to date under the National Wealth Fund’s £1.3 billion social housing retrofit guarantee scheme.

    The funding will enable Peabody to carry out energy efficiency upgrades such as the installation of heat pumps and solar panels, with the aim of delivering warmer, greener homes for social tenants while supporting the UK's broader net zero ambitions. 

    LinkedIn top company to work for

    This year we were ranked second in the LinkedIn Top Companies financial services list, identified as one of the best workplaces to grow your career in the finance sector. And we agree: with hubs across the UK and a fast-paced, dynamic environment with unlimited opportunities, you can fast-forward your career with us. 

    Retirement insights

    The 2025 Scottish Widows Retirement Report was published, offering a fresh perspective on the evolving retirement landscape in the UK. Now in its 21st year, the report provides a detailed analysis of people's financial aspirations and retirement plans, underscoring the importance of proactive retirement planning and financial empowerment.

    In-app travel booking

    We became the first UK bank to offer in-app travel booking, allowing customers to book flights and hotels worldwide through our mobile app. This ultra-convenient service offers a price guarantee for holidaymakers, and is the latest addition to our range of products and services that make travel more convenient for customers.

    More than just a bank account

    In May we launched Lloyds Premier, a new bank account bringing together the best in financial perks and premium lifestyle services for people with income or assets over £100,000. This launch is a strategically important milestone in our growth ambitions for affluent customers – a part of the market where we’ve historically been under-represented.

    Forging ahead with AI

    26 new AI use cases went live in the first half of the year, demonstrating how we’re putting AI technology into practice to improve colleague and customer experience. This includes the award-winning Large Language Model (LLM) enabled search function in our mobile app. With more planned for the rest of 2025 and beyond, we’re using AI to reimagine every area of our business. 

    Supporting sustainable farming

    We teamed up with Soil Association Exchange and Finance Earth to launch a £1 million sustainable farming fund called Exchange Market. It rewards farmers for prioritising environmental outcomes in their businesses, bridging the financial gap for food producers and advancing the sustainability of the sector.

    City Walks

    More than 2,500 Lloyds Banking Group colleagues have taken part in our City Walks challenge, stepping up to walk a total of 37,000 miles in cities across the UK. So far we've raised over £266,000 for our partner charities Crisis and Simon Community Northern Ireland, working to end homelessness for good. 

    2025 half year results highlights


    "We have shown sustained strength in our financial performance in the first half of 2025, with income growth, cost discipline and robust asset quality, driving strong capital generation and increased shareholder distributions, with a 15% increase in the interim ordinary dividend."  

     
    Charlie Nunn, Group Chief Executive

    £8.9bn

    Net income

    (+6% YoY)

    £4.9bn

    Operating costs

    (+4% YoY)

    £2.5bn

    Statutory profit after tax

    (+4% YoY)

    3% / 2%

    YTD loan / deposit growth

    14.1%

    Return on tangible equity

    (+0.6pp YoY)

    1.22p

    Interim dividend per share

    (+15% YoY)

    Financial downloads

    Shaping finance as a force for good


    We’re creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
     

    Purpose and strategy

    Our purpose is Helping Britain Prosper – it’s what drives us, what makes us different and defines how we profitably grow.

    Purpose and strategy

    Sustainability

    We have an important role to play in creating a more sustainable and inclusive future for people and businesses, by shaping finance as a force for good.

    Sustainability

    How we're Helping Britain Prosper

    >£15bn
    of funding provided to first-time buyers.

    >£10bn
    of sustainable finance provided for Commercial Banking customers in 2024.

    >2bn
    new funding supported in the social housing sector in 2024.

    c.£35m
    donated to our Charitable Foundations in 2024.

    Our brands

     

    With over 325 years' heritage across our family of brands, we serve and support the evolving needs of our customers and clients across the UK.

    Brand logos for: Lloyds Bank, Halifax, Bank of Scotland, Scottish Widows, Schroders, MBNA, Black Horse, Lex Autolease, Birmingham Midshires, Embark Group, AMC, LDC, IWeb, Citra, Cavendish Online and Tusker.

    About the Group

    Our history

    People are the engine of our success

     

    Our culture is more than just a statement. It's who we are, how we think, what we value and how we behave.

    Achieving my career goals and personal happiness

    Being based in our Bristol hub has enabled Sally to have the best of both worlds: a fast-paced career and a great lifestyle in the South West.

    Read Sally's story

    A life-long career in tech

    Dan is a Lead Software Engineer in the Group's devices lab, with a lifelong career in app development and AI.

    Read Dan's story

    Inclusivity goes beyond ethnic diversity

    Repi works as a solicitor for the Group and is also a one of our Ethnicity Network's role models as well as the chair of the Ethnicity Working Group for the Legal and Secretariat Division.

    Read Repi's story

    Careers at the Group