Lloyds Banking Group opens new Changing Places facility

19 July 2022

  • Bank’s first facility has opened in London’s Old Broad Street.
  • The washroom has specialist equipment and is large enough for a wheelchair user and two carers.
  • Facility will be open for the public.


Lloyds Banking Group is the first bank to open an accessible Changing Places facility in Old Broad Street, London.

Today, 19th July is Changing Places Awareness Day which helps raise awareness of the life changing difference Changing Places facilities make to people with disabilities.

A Changing Places toilet provides a hygienic and comfortable facility for people with disabilities and their carers. Larger than a standard accessible facility, it offers space to manoeuvre a wheelchair, with up to two carers present. The toilet includes a height-adjustable changing bench and wash basin, ceiling track with hoist, as well as a privacy screen and shower facilities.

The Old Broad Street facility is open to the general public and opening hours can be found on the Changing Places website.

The inclusive washroom is part of a planned series of investments in Lloyds Banking Group buildings to make these more inclusive for both our customers and colleagues. The next facility, on Canons Way in Bristol’s Harbourside, is due to open later this year.


Disability inclusion at Lloyds Banking Group

We are committed to providing an inclusive workplace for colleagues with disabilities, long-term health and/or neurodiverse conditions and providing accessible and inclusive products and services to better support our customers with disabilities.

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Ross Hovey, who works as a Manager for Lloyds Banking Group, said: “Standard accessible toilets meet the needs for some people – but there are those of us where specialist washrooms with extra space are crucial. I regularly visit our Old Broad Street office in London and having the new Changing Places facility at work is a welcome step towards full inclusivity.

“I have spinal muscular atrophy and use an electric wheelchair, my care team provides the support I need, 24/7. This new facility further enables me and my carers to have access to facilities that help my needs when I am at work.

“The benefits aren’t just related to my working day. Many of us like to have a quick drink with work pals now and again and, for most, where to go to the loo isn’t a factor when deciding whether to have that post work pint. Having an adapted washroom gives me the freedom to make last minute decisions to socialise with my work friends, as I’m less anxious about getting back to my adapted home.”

David Oldfield, CEO Commercial Banking and disability sponsor, at Lloyds Banking Group said: “Those of us who don’t have to think about how, when or where we use the toilet are in a position of privilege. A lack of accessible facilities can become a source of anxiety and stress for disabled people – making it difficult to leave home, or stay out for long periods of time.

“Everyone has the right to access facilities that meet their needs and, where a lack of these services prevents people from living their lives to the fullest, we need to take action. We’ve opened our first Changing Places toilet, at our office on Old Broad Street in Central London, and we’ll be opening more in the future – with the next in Bristol later this year.”

Karen Hoe, Changing Place Manager at Muscular Dystrophy UK, said: “As co-chair of the Changing Places Toilet Consortium, Muscular Dystrophy UK is delighted that Lloyds Banking Group has become the first bank nationally to install a Changing Places Toilet in a public building.

“We applaud Lloyds Banking Group commitment to supporting accessibility for both their staff and members of the public in the heart of London’s financial centre, making this important area more accessible for workers who depend on these facilities.

“At the Changing Places Consortium, we have been campaigning for more of these vital facilities nationwide to meet the needs of more than 250,000 people in the UK who are entirely dependent on them for their basic toileting needs once they leave the home.

“Changing Places facility costs upwards of just £20,000, and the impact for the community is invaluable.”