Associate Director - Cardnet Relationship Manager

JOB TITLE: Associate Director, Cardnet Relationship Manager

SALARY: Basildon (£76,464 to £84,960) or London (£81,999 to £91,110)

LOCATIONS: Basildon or London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time with our clients or at our office sites

About this Opportunity

Joining Cardnet's Portfolio Relationship Team as a specialist Relationship Manager, you will be responsible for promoting the growing range of products and services provided by Cardnet directly within a Portfolio of existing strategic customers with cards turnover of up to £100 million. You will be responsible for establishing, managing, and developing long term profitable relationships with SME & MC clients providing excellent customer service and maximising business opportunities.
 

In this field-based role, no two weeks are the same. You will use your exceptional self-motivation and determination to effectively schedule your own time to meet your varied commitments.

What You’ll Be Doing

A key focus of your time will be spent out in the field, conducting face to face meetings with existing customers from your Portfolio. The customers are typically based in and around London.

Your strong relationship management skills will allow you to successfully manage c60 customers where you will be responsible for retention of the portfolio as well as identifying ways in which to add value to the relationship through additional product offerings.
 

You will have excellent negotiation abilities along with a real determination to deliver. Using your customer focused approach, you will ensure that doing the right thing for customers is at the heart of all your recommendations and decision making.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What You’ll Need

• Full and extensive specialist knowledge of card acquiring payment and gateway solutions

• Working knowledge of acquiring schemes, their drivers, industry dynamics, interchange, and future product service deliverables.

• An up-to-date knowledge of Industry related technical development.

• Knowledge of relevant third-party suppliers (e.g. technology) and partners.

• Total awareness of the interests and relationships in existence within any prospective client.

• An exceptional profit performance record, ideally within a Client Relationship Management environment.

• Proven ability to build and maintain relationships at all levels.

• Proven success rate in negotiating at the highest level.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

 If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.