Firewall Infrastructure Shift Team Member

JOB TITLE: Firewall Infrastructure Shift Team Member

SALARY: £47,790 - £53,100 plus shift allowance

LOCATIONS: Leeds or Manchester

HOURS: Full time 

WORKING PATTERN: Our work style is hybrid, which involves spending your weekday day shifts at one of our office sites.

ABOUT THIS OPPORTUNITY

The Shift Team Member role is a key part of our firewall infrastructure team, within Network Services under Group CIO. You’ll be responsible for supporting the delivery of secure and reliable firewall services, helping to maintain and improve the organisation’s Checkpoint firewall estate. This role focuses on operational support, implementing changes, and working collaboratively with colleagues to ensure exceptional outcomes for our customers.

You’ll join a dedicated team that provides essential firewall protection across the organisation’s networks. As a Shift Team Member, you’ll contribute to service stability and project delivery, gaining experience in network security and automation while working in a fast-paced environment.

WHAT YOU’LL BE DOING

Sharing responsibility for protecting the 1 in 3 people who use our systems in the UK and our 10 million active online banking users. Your time will be split between support and project work as we continually improve our offering to become the best bank for customers.

You’ll work within a 24/7 shift pattern designed to provide robust support for critical services. You’ll use your technical skills and problem-solving ability to resolve issues quickly and effectively. You’ll also collaborate with colleagues to deliver improvements and follow established processes, while contributing ideas for better ways of working.

Daily Activities

• Monitoring and supporting the bank’s Checkpoint Firewall infrastructure
• Assisting with the implementation of changes and upgrades to maintain service resilience
• Responding to alerts and troubleshooting issues using network monitoring tools
• Working with colleagues across IT to resolve service-related issues
• Documenting actions and maintaining accurate records of changes and incidents

WHAT YOU’LL NEED

• CCSA, CCSE or equivalent experience working with Checkpoint Firewalls
• Familiarity with network monitoring tools and incident response processes (e.g., Dynatrace, SolarWinds)
• Strong problem-solving skills and ability to work under pressure in a shift environment
• Good communication skills and a collaborative approach to teamwork
• A willingness to learn and develop technical skills in automation and infrastructure
• Knowledge of automation tools (Terraform, Ansible) would be an advantage but not essential

ABOUT WORKING FOR US

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.