Complex Implementation Manager - Trade Finance, Open Account

JOB TITLE: Complex Implementation Manager - Trade Finance, Open Account

SALARY:  £76,464 - £84,960

LOCATIONS: London, Leeds, Bristol, Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time, at one of our office sites in London, Leeds, Bristol or Edinburgh.

About This Opportunity

This is an exciting opportunity to join Transaction Banking Solutions within the Specialist Solutions team, where you'll lead large, complex client implementation projects with a particular focus on Trade Finance and Open Account solutions. These projects are critical to supporting our Corporate and Institutional Banking clients, ensuring seamless onboarding and integration of sophisticated transactional banking services.

As part of a front-office function, you'll play a key role in delivering tailored solutions that meet the evolving needs of our clients. You'll help drive onboarding best practices, accelerate revenue realisation, and contribute to the continuous improvement of our implementation processes—ensuring a smooth and professional experience for some of the bank’s most strategic relationships.

Key Accountabilities:

• Client First Methodology and Best Practice:
  You'll be a key member of the Specialist Solutions team, managing complex, client-facing implementation projects with a strong focus on Trade Finance and Open Account solutions. Working closely with Corporate and Institutional Banking clients, you'll lead projects from initiation through to completion—facilitating client calls, managing project documentation, and ensuring timely escalation and resolution of issues.

• Oversight and Governance:
  You'll provide structured oversight of implementation progress, ensuring that delivery is well-managed, transparent, and aligned with client expectations. Your role will be pivotal in maintaining a professional and consistent approach to implementation, balancing client needs with the bank’s risk and compliance standards.

• End-to-End Processes and Procedures:
  You'll contribute to the continuous improvement of our implementation operating model, with a particular emphasis on enhancing processes and reporting tools related to Trade Finance and Open Account onboarding. Your insights will help streamline delivery and ensure a scalable, client-centric approach across the business.

What You'll Need

• Knowledge of various trade finance instruments such as Letters of Credit, Standby Letters of Credit and other payment guarantees

• Strong market awareness (clients, industries, products, innovation, technology, financial regulation)

• Project Management experience in complex client implementation projects

• Broad experience in a professional, client centric role, driven by outcome and stakeholder satisfaction

• Excellent interpersonal skills and evidence of collaboration with a wide variety of people (internally and externally) across a diverse spectrum of areas and backgrounds, with advanced communication and negotiation skills, both written and verbal

• Self-starter mentality, high levels of motivation and ability to work independently and self-sufficiently towards common goals, whilst striving towards continuous improvement personally and for the wider team

About Working For Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. 

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. 

If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. 

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

Interested in learning more?
Val D'Arcy will be hosting an informal call about this role on Friday 6th June at 10am. It’s a great chance to hear more about the team, the role and ask any questions you may have.

👉 Add the session to your diary and Join the meeting here

If you’re excited by the thought of becoming part of our team, get in touch! We’d love to hear from you.