Software Engineer - Conversational AI

JOB TITLE:  Senior Software Engineer - Conversational AI

SALARY: £81,999 - £91,110

LOCATION(S): London

HOURS: Full-time – 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office.

About this opportunity

Lloyds Banking Group is the UK’s leading digital franchise, with over 13 million active online customers across our three main brands - including Lloyds Bank, Halifax and Bank of Scotland - as well as the biggest mobile bank in the country. We're building the bank of the future, and we need your help.

The Intelligent Automation Platform is an Enabling Platform as part of CIO Enabling Services. Our purpose is to ‘automate the routine whilst supercharging our understanding of customers in order to help Britain Prosper’. The emphasis is on the provision of products that enable automation, in combination with generating, interpreting, and acting upon the data that improves our customer understanding. Our focus is on providing our products through federation and self-service to enable Business Platforms to deliver value at pace.

As a member of the Conversational Experience & Analytics Lab, you'll play a vital role in our efforts to build a forward-thinking Chatbot as a Service platform. You'll collaborate on innovative solutions that incorporate Language Models & Generative AI within a well-established cloud-native ecosystem.

We're a diverse group of people across the Platform; Software Engineers, Robotics Specialists, Cognitive Developers, Data Scientists, Conversation Designers, Natural Language Engineers and many more. We come from a variety of backgrounds across the globe, but we all share in the vision of the untapped potential of human and machine intelligence.

What you’ll do 

• Design, develop, test, and deploy high-quality software solutions that meet business needs

• Work closely with colleagues from different areas to capture and analyse requirements and determine technical feasibility

• Lead the development and implementation of complex software applications

• Maintain code quality and follow coding standards

• Participate in code reviews and provide constructive feedback to team members

• Lead with debugging and analysis of production incidents

• Mentor and coach junior engineers, encouraging a culture of learning and continuous improvement

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need

• Extensive understanding of software development principles with experience of building highly observable and scalable solutions

• Proficiency in Node.js, React & Next.js – experience of Python is an additional advantage!

• Hands-on experience of either Azure or GCP – and experience of cloud-native architecture & containerisation (e.g. Kubernetes, Docker, Helm)

• Familiarity with Agile principles & practices including scrum methodology and associated tools such as Jira

• Detailed understanding of software testing methodologies and practices

• Effective collaboration and relationship-building capabilities

• An awareness and understanding of emerging trends and technologies such as Generative AI, Large Language models & Agentic Architecture/ AI Agents.

• An understanding of networking – preferably including a mixture of public cloud & on-premise infrastructure

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies