Manager Relationship Growth

JOB TITLE:        Manager Relationship Growth (12 month secondment)

LOCATIONS:     Jersey, Guernsey or Isle of Man

HOURS:            Full-Time

WORKING PATTERN: Daily office/branch attendance is expected

About this Opportunity

This is a great opportunity to join Crown Dependencies, the fastest growing business in Lloyds Banking Group (LBG). It’s a phenomenal time to join our retail bank and make a real difference.

We’re seeking a highly skilled and experienced Manager of Relationship Growth Coach, to join our team. You'll demonstrate strong leadership and mentorship skills, a customer-focused approach, critical thinking, and a dedication to values-based leadership. This role is critical in fostering a culture of continuous learning, high performance, and exceptional customer relationship management.

Responsibilities include:

• Highlight shortcomings and suggest improvements in current compliance processes, systems and procedures within assigned unit and/or subject area.
• Meet the needs of significant customers related to a range of products and services and/or manages a customer advisor team over a given area.
• Supervises a significant customer service team or unit delivering activities to meet customer service standards while contributes to the establishment and implementation of these services standards.
• Delivers outcomes by managing others and working within established systems.
  Supervises others to deliver prescribed operational outcomes while working within established systems.
• Assists in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards by liaising with the regulator and/or supervises the activities of a regulatory/compliance team.
• Embody the organisation’s values and leadership behaviours.
• Promote a collaborative, inclusive, and psychologically safe environment where colleagues feel empowered to grow and contribute.

What You’ll Need

•  Team Development: Ability to lead and develop a team with confidence, fostering a culture of continuous learning and high performance.
• Coaching: Skilled in delivering a range of coaching interventions, including remote coaching, to support colleagues in achieving their role purpose compliantly.
• Performance Enablement: Use of MI, observations, and customer feedback to identify coaching opportunities and drive consistent service and KPI delivery.
• Relationship Growth: Proven ability to grow, deepen, and retain customer relationships through financial coaching and education.
• Trust Building: Strong interpersonal skills to build trusted relationships with internal stakeholders and colleagues. Role modelling and empowering colleagues to build long-term relationships with our customers.
• Digital Engagement: Capability to lead digital-first teams, optimise diary management, and respond to evolving customer demand through digital channels.
• Change Management: Ability to land and embed change effectively, aligning team behaviours and activities with evolving business priorities.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch. 

We’d love to hear from you!