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Key Client Manager - Lloyds Bank International

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End date

Friday 23 May 2025

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JOB TITLE: Key Client Manager - Lloyds Bank International

LOCATIONS: Jersey

HOURS: Full-Time

WORKING PATTERN: Daily office/branch attendance is expected

About This Opportunity

The Crown Dependencies business (LBCM) is the fastest growing business in Lloyds Banking Group, making it an exciting time to join and make a real difference. We’re looking for a Key Client Manager to lead client relationships with our High-Net-Worth and Ultra-High-Net-Worth clients, supporting our growth aspirations across the Crown Dependencies.

You’ll proactively build and oversee a portfolio of valuable customers, establishing strong relationships and delivering exceptional service that meets their financial needs, with the goal of enhancing value and profitability through increased relationship depth and reduced customer attrition.

Role Overview

As a Key Client Manager, you’ll develop our proposition to proactively support our Key Clients in the Crown Dependencies. Your role will involve:

  • Actively growing and overseeing a portfolio of Key £2m+ Clients, nurturing close working relationships, and delivering exemplary service that meets their investment and lending needs.
  • Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
  • Engaging with customers to ensure optimal satisfaction and provide superior customer service.
  • Enhancing value and profitability through increased relationship depth and reduced customer attrition.
  • Collaborating with business partners and risk to support day-to-day management.
  • Challenging processes and finding new ways of working to create a more efficient, client-focused team.
  • Developing personal capabilities through formal and informal training opportunities, while also coaching others as required.

What You’ll Need

  • Established Network: An existing network of introducers in Jersey to support the growth of our portfolio.
  • Relationship Management: Extensive proven track record in managing Key Client relationships.
  • Market Knowledge: Understanding of product offerings and awareness of the business, economic, and market environment specific to the Crown Dependencies.
  • Communication: Ability to communicate effectively at all levels, both verbally and written, across different audiences.
  • Risk Management: Awareness and understanding of the main risks facing the business and the role in managing them.
  • Values & Behaviours: Commitment to inspire, encourage, and build trust to help the team succeed using the bank’s values and behaviours.
  • Customer Focus: Exceptional customer service delivery, with the ability to engage and build networks effectively.
  • Growth Mindset: Drive to increase the customer portfolio and deliver exceptional customer service.
  • Self-Motivation: Hard-working and self-motivated with the desire to deliver exceptional customer service.
  • Collaboration: Strong relationship-building skills and a desire to be part of the winning team, with confidence to network externally.

About working for us!

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.