Quality Assurance Manager – Guarantees - Trade Services

JOB TITLE: Quality Assurance Manager – Guarantees - Trade Services

SALARY: £43,803 - £48,670

LOCATIONS: Birmingham

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at our Birmingham office. Initially there will be an accreditation period of approximately 12 weeks, whilst undertaking training. The expectation would be for 100% office attendance during this period, and following successful accreditation the 40% hybrid workstyle would apply.

About This Opportunity

This is an outstanding opportunity at Lloyds Banking Group for a Quality Assurance Manager within the Trade Services Guarantees product. We're acclaimed in the industry for being digital pioneers in the trade space and continue to lead the way in identifying opportunities to improve client service through digitalisation. This role stands out as it combines the chance to work within a world-class financial institution while contributing to innovative and ambitious projects. You'll be part of a dynamic team that thrives on collaboration and excellence, ensuring that our quality standards are not just met but exceeded. We're committed to fostering a supportive and inclusive environment where your professional growth is a priority.

As a Quality Assurance Manager, you'll join a team dedicated to maintaining the highest standards in our Trade Services. Our team is passionate about delivering exceptional results and continuously improving our processes. You'll have the opportunity to work on diverse and challenging projects, making a significant impact on our operations and customer satisfaction.

Key Accountabilities:

• Perform various complex tasks that require interpretation and good judgment, ensuring accurate completion while following group-specific policies and procedures.

• Review documentation for client and facility onboarding, attending exploratory meetings, and collaborating exceptionally with colleagues to deliver flawless results for our customers.

• Assist Operations Manager(s) in identifying and resolving risk events, complaints, and post-issue errors to ensure successful process implementation.

• Own, develop, and deliver technical guides, training materials, and aide memoirs, in support of the Risk-Based Checking model, promoting a culture of right-first-time processing.

• Conduct monthly quality sampling across products, teams, and colleagues to provide post-assurance activity and ensure compliance with established standards.

• Become an SME in multiple Trade Products to provide cover for colleagues across the Quality Assurance & Onboarding Team, ensuring continuity and expertise in all areas.

Why Lloyds Banking Group:

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You'll Need:

• Strong knowledge of at least one of the following - Uniform Customs and Practice for Documentary Credits v 600, Uniform Rules for Demand Guarantees v 758, International Standby Practices (ISP98) or International Standard Banking Practice (ICC Publication 745).

• Solid understanding of legal and regulatory requirements for Trade products and the Trade Services environment.

• Excellent analytical and problem-solving skills with the ability to make sound judgments.

• Exceptional communication and collaboration skills to work effectively with colleagues and clients.

• Proven experience in developing and delivering training materials and technical guides.

• Commitment to achieving the CITF qualification within 12 months if not already qualified.

About Working For Us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As a Disability Confident Leader, we guarantee interviews for applicants with disabilities who meet the minimum criteria through our Disability Confident Scheme (DCS). We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We also provide reasonable adjustments throughout the recruitment process. If you need an adjustment, just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!