Account Manager, Lex Autolease Corporate

JOB TITLE: Account Manager, Lex Autolease Corporate

LOCATION(S): Manchester

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at an office hub mentioned above.

About this opportunity

In Transport, we have a meaningful role in supporting businesses and their drivers to move to more sustainable driving alternatives, ensuring we support the transition to Net Zero, as consumers finance their electric vehicles with us.

Within the Lex Autolease Corporate, the Essential Relationship Management team will lead a portfolio of existing SME, Mid Corporate, CIC & Public Sector clients with operational fleet and salary sacrifice schemes. Our role is to support in transitioning towards greater digitisation and the electrification of their fleet.

Day to day you’ll be;

As an Account Manager, you'll be responsible for your own portfolio of customers. You'll be responsible for quote production, renewal management / customer retention and customer profitability.

You'll actively convert customers to legally binding sole supply agreements and respond to the management of proposals, tenders, and key stakeholder engagement.

In addition, you'll be involved in the annual Strategic Review management and ensure compliance with regulatory and legislative requirements. You'll secure timely/sufficient credit facilities utilising the on line proposal tool and will act as a point of escalation for customer dissatisfaction.

You'll have responsibility for the management of manufacturer terms and also updating the Dynamics 365 relationship management system on all activity, to ensure that it is accurate and details the specific strategic customer plans for the next 12 months.

A key part of your role will be to network within customers to generate referral business and to be fully conversant with the full suite of Lex Autolease product and financial services and actively promote these to customers.

You'll increase utilisation across the customer portfolio of the on line applications available to customers and will undertake / manage account reviews.

You'll undertake all customer interaction using MS Teams (minutes and follow up actions captured in Dynamics 365) in line with agreed contact strategy, with a view to achieving both individual and department/business Customer Satisfaction targets.

You'll also demonstrate proactive Insightful Social Media Activity in line with the LA Insight Sales Process.

Skills we’re looking for:

(Essential)

• A background in the motor industry, which includes operational experience with fleet product funding

• Accustomed to managing a portfolio of customer/client relationships

• Strong verbal communication skills – adept at speaking to customers/clients, whether this be Face to Face or via MS Teams/WebEx.

• Good level of environmental awareness, demonstrated through a familiarity with the market, the industry’s move to more sustainable driving alternatives, and electronic vehicle financing.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!