Sales Coach

JOB TITLE:  Sales Coach

LOCATION(S):  National

SALARY –  Starting from £76,464

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites or offsite coaching our colleagues.

About This Opportunity

At Lloyds Banking Group, we provide businesses with seamless payment solutions through Cardnet.  Working alongside Fiserv, one of the world’s largest card processors, we deliver reliable and secure solutions to businesses of all sizes.

We’re offering an exciting opportunity to shape a brand new role, and be part of a dynamic team with a focus on supporting our field sales and relationship management function across the country. This nationwide role will require regular travel, allowing you to build strong connections and drive impact at both individual and team levels.

You will play a vital role in supporting colleague development through coaching, training, and feedback. With extensive experience in merchant acquiring, you’ll use your expertise to monitor, assess, and enhance colleague performance, providing constructive feedback and tailored action plans that empower colleagues to excel.

Collaborating closely with line managers, you’ll analyse colleague data to identify patterns, address skill gaps, and drive meaningful development at both individual and team levels. Your insights will help build a culture of continuous improvement, ensuring our team reaches its full potential.

In addition to supporting performance management, you’ll develop and implement tailored training programs that meet the unique needs of individuals and teams. By providing line managers with data-driven insights and recommendations based on observations and performance analysis, you’ll play a key role in shaping colleague growth and success.

As well as colleague development, we’ll need you to contribute to the development and execution of sales strategies to achieve our business objectives.  You’ll do this through identifying opportunities for cross-selling and up-selling within the client base and collaborating with marketing and product teams to ensure alignment of sales efforts with company goals.

Why Lloyds Banking Group?

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What You’ll need

• A strong background in merchant acquiring

• Proven experience in sales coaching or a similar role.

• Solid understanding of sales processes and techniques.

• Experience in performance management and colleague development.

• Ability to build and manage relationships at all levels, not being afraid to challenge all levels.

• Strong analytical and problem-solving abilities.

• Proficiency in using CRM systems and other sales tools.

And Any Experience of These Would Be Really Useful

• Knowledge of the financial services industry is desirable.

About Working For Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We’re proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know!

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.