Policy Governance - Assistant Manager

JOB TITLE: 134618 Policy Governance - Assistant Manager

SALARY: £39,825 - £44,250

LOCATIONS: Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at our office in Edinburgh.

About This Opportunity

At Lloyds Banking Group, we’re committed to helping Britain prosper. Our Workplace team plays a vital role in supporting customers as they save for retirement, ensuring our products deliver real value and meet evolving needs. As part of this collaborative and forward-thinking team, you’ll be at the heart of our mission to deliver great customer outcomes, while embedding Consumer Duty principles into everything we do.

This dual-hatted role offers a unique opportunity to develop your expertise across both product governance and risk management. You’ll work closely with colleagues across Risk, Product, and Compliance, using data insights to monitor performance, identify risks and drive improvements. If you’re passionate about doing the right thing for customers and want to grow your career in a dynamic, purpose-led environment, we’d love to hear from you.

Key Accountabilities

• Monitor and analyse customer data to ensure workplace pension products deliver fair value and good outcomes.

• Identify risks and issues across the end-to-end customer journey and support the development of action plans.

• Develop and maintain key MI and KPIs to enhance Consumer Duty compliance and product oversight.

• Support change governance by assessing customer, regulatory and commercial impacts of proposed changes.

• Maintain the Workplace Risk profile, including oversight of action plans, controls and risk events.

• Prepare and present committee and board papers, offering insights from ongoing product monitoring.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here!

What You’ll Need

• Analytical experience within a financial institution, with the ability to interpret and work with data sets, using tools like Excel to draw insights and influence decision making.

• Excellent written and verbal communication skills, with the ability to present findings clearly and confidently to a range of stakeholders.

• Proven stakeholder management skills, with experience in building collaborative relationships and influencing across different teams and levels.

• A proactive approach to problem-solving, with validated ability to identify risk and opportunity across customer journeys and product performance.

• Awareness of key FCA regulations including ICOB, CoB, PROD, PRIN and Consumer Duty, and how they apply to product governance.

And this would be beneficial:

• A solid understanding of LBG Conduct and Compliance policies, particularly around Product Governance and Consumer Duty.

• Some knowledge of workplace pension products and the broader retirement savings landscape.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!