Senior Technology Manager

Job title: Technical Manager

Location: Jersey

Hours: Full time – Incident Management responsibilities come with an on-call shift commitment. 

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, in our Jersey office

About this opportunity:

Join us on our rapidly growing journey, to transform Lloyds Bank Corporate Markets, Crown Dependencies and the way we plan to shape our technology proposition.

The future is our focus; we are investing in our technologies, workplaces, and colleagues to make LBCM Crown Dependencies the Best Place for everyone, including you!

This is an exciting, yet demanding position for a Technical Manager to work on the Currency Banking System (T24 - Ocean) and other downstream applications. Ocean supports 100,000 customers and around 450,000 accounts.

Join us and be part of Service Operations & Infrastructure, by working collaboratively in a diverse team which makes up a vital part of Crown Dependencies. Service Ops &

Infrastructure’s emphasis is to be an integral part in maintaining the Crown Dependencies applications running and control live service while supporting a fast-paced

change environment.

You’ll be empowered to use your knowledge and experience to help the business expand and in return we will develop your skills further.

What you'll need:

• Proven in depth knowledge and experience of T24 modules

• Knowledge and experience in T24 Application, Technical and Interface Support

• Knowledge in COB Support, Performance Tuning and End of Year processing

• Ability to problem solve, analyse issues, and provide solutions

• Support Incident Fixes, Changes and Projects

• Sound knowledge of local design and developments.

• Knowledge of WebSphere setup and configurations, as well as analysis of Dynatrace errors

• Experience in Performance Tuning (Online & COB reports) TWS & Web services

• Experience in managing and undertaking Disaster Recovery proving.

• Experience in SIT/UAT, NFT (Non-Function Testing) and Go-Live Support

• Experience in multi-server architecture set-up and support

• Experience in Indexing at database level.

• Experience in Service automation and File extraction

• Strong proven knowledge of working on the Local and Core Support activities

• Understanding of APIs and IF (Integration framework)

• Work closely with Internal and external Auditors to drive through and meet requests in an accurate and timely manner.

• ECRM - Environment control and oversight

• Provide a strong collaboration with Business colleagues to ensure support and guidance of Core T24 and local development(s)

• Knowledge in Agile concepts, JIRA and Service Now, Design Studio and a good understanding of ITIL

We also need you to have the ability to support T24 upgrade projects:

• You’ll have supported and lead end-to-end upgrade procedures, from support prioritisation to successful delivery.
• You’ll have a high level understanding and experience in Data Migrations, Analyse challenges and devise effective solutions.
• Proficiency in Operating System upgrade, Database upgrade & Technical upgrade.
• Collaborate effectively with Database and Infrastructure Administrators to ensure flawless upgrade completion.

Core to the support of the role, the following understanding and experience is preferable.

Databases | MS SQL Server | Programming Languages | Infobasic/JBASE | Operating Systems | RHEL, Windows Server | Web Servers | IBM WebSphere | T24 Tools |    Design Studio, Session Monitor, Java Melody | Desktop Tools | ServiceNow, JIRA | DevOps Tools | GIT, Nexus, Jenkins, Urban code | Performance Tools | Dynatrace | TAFJ, TOCFEE | Arrangement Architecture Modules (AA)

If you can juggle multiple competing tasks, while staying calm, and you are able to make quick decisions in a fast paced ever changing operational environment, this role is for you.

Please note - Candidates for roles in Jersey are required to hold specific right to work permissions to live & work in this jurisdictions which differs from the UK.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. 
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include longterm health and neurodivergent conditions) where it is 
reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. 
If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health 
condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!