Automation Delivery Manager

JOB TITLE: Automation Delivery Manager

SALARY: £70,929

LOCATION(S): Bristol, Belfast, Birmingham, Cardiff, Chester, Edinburgh, Glasgow, Halifax, Hove, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity...

Across Consumer Relationships we’re committed to meeting our customers’ needs through innovative service solutions and strategic partnerships that deliver operational excellence.

The Operational Effectiveness team plays a vital role in delivering Lloyds Banking Group's vision of putting customers at the heart of everything we do, supporting the transition to a net zero carbon economy, taking care of vulnerable customers, and building the bank of the future.

We’re responsible for shaping the Consumer Relationships Chief Operating Office (CR COO) future service model. Working with internal and outsource partners to deliver seamless journeys and next generation digital solutions whilst maintaining a restless focus on exceptional customer service.

• Lead a team of colleagues, utilising our leadership framework (4C’s) and Your Best principles to drive development and create a culture of safety and support
• Lead and manage the end-to-end delivery of automation projects, ensuring alignment with business objectives and client requirements
• Develop and implement project plans, including timelines, milestones, and resource allocation
• Collaborate with Consumer Relationship stakeholders to understand their business processes and identify opportunities for automation
• Ensure the quality and performance of automation solutions through rigorous testing and validation
• Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and improvement
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery

About us...

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need...

• An experienced leader with a track record for effectively managing and inspiring a team, driving optimal performance, collaboration, and exceptional results
• Extensive knowledge and experience in Robotic Process Automation (RPA) tool Blue Prism
• Proficiency in Microsoft Power Platform, including Power Automate, Power Apps, Power BI, Co-pilot Studio and AI Builder
• Experience in API adoption and onboarding (working knowledge of REST APIs)
• Strong project management skills, with a proven track record of delivering complex automation projects on time and within budget, utilising agile methodologies (i.e., Waterfall, Agile, Scrum)
• Excellent problem-solving and analytical skills, with the ability to think strategically and drive innovative solutions and optimisation
• Strong communication and interpersonal skills, with the ability to work effectively with suppliers, partners, and team members
• Well informed on latest automation trends e.g. Agentic AI and experience in onboarding new technology is a plus

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.