Operations Manager

JOB TITLE: Operations Manager

LOCATION: Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We have an exciting opportunity for an Operations Manager to lead our specialist complex change project team.
 

Service is a part of our Insurance, Pensions and Investments (IP&I) division which provides critical services to work identify and implement complex regulatory change.
 

We're passionate about continuing to simplify our business and processes and continue the great culture making this a great place to work for our colleagues. With a focus on measuring what is important to internal and external customers through end-to-end programme journeys, our team are transforming in order to support us to meet the needs of our project requirements every day. What a superb time to join the team.
 

You'll support the business by leading subject matter experts and ensuring the project team can support the wider programme by looking all aspects of risks, issues and deliverables. You'll inspire colleagues, creating high performing teams with a passion for delivering great service. Additionally, there will be a requirement for future change activity to be understood, delivered with an agile mindset and safely embedded, with the customer at the forefront of thinking.

The ideal candidate will have leadership experience,  and a knowledge of Workplace Pensions would be beneficial. You'll have the ability to drive, influence and inspire teams to deliver the best service for our customers. You'll influence at a senior level and contribute to our strategic direction to ensure continued success and transformation of the customer experience.
 

What be you’ll doing

• Role modelling and embedding LBG Group Values.

• Build and maintain a successful business area, developing a team which provides an efficient mix of technical and leadership capabilities and behaviours to deliver business goals

• Work across the business to anticipate and respond to emerging risks and reputational matters and ensure projects are delivered on time and smoothly

• Lead in the development and own the implementation of short and medium-term operational plans in the context of our strategy

• Provide insightful information, guidance, and advice to influence business decisions.

• Ensuring you can demonstrate a strong control environment, providing oversight of key risks and issues with the ability to develop fully effective controls.

• Develop and maintain strong working relationships, engage cross functional partners to optimise business results.

• Ensure that workplace pension schemes are onboarded and offboarded with full project management, risks, actions, issues, and decisions logged accordingly

What you'll need

• Strong interpersonal and communication skills are essential – we need you to be able to ‘tell the story’.

• Strong Leadership skills and the ability to manage multiple different functions to bring them together as one team.

• Resilience is key! Whilst joining a super supportive team, things are often fast paced with a requirement to manage multiple priorities.

• Understands and demonstrates Leadership skills to maintain the great culture we pride ourselves with, to allow colleagues to achieve their best.

• Strong workplace pensions knowledge and project management skills

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
 

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
 

If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
 

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.
 

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey.