Tusker - Customer Excellence Watford

JOB TITLE: Customer Excellence Advisor    

SALARY: £33,982 rising to £35,340 as of 1st April 2025

LOCATION(S): Watford

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.

About this Opportunity

Responsible for supporting ADMs and their customers as an office based dedicated point of contact. Utilising their relationship skills and extensive knowledge to exceed our customer expectations. Maximising on proactive service delivery and value add solutions. Owning complex and sensitive situations.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Within Tusker, we’re on a mission to help the UK drive a better car. As a car benefit provider and leaders in our field, we provide tailored salary sacrifice car benefit schemes to UK organisations so they can offer their employees a fully insured and maintained car as part of their employee benefits offering. With a real focus on offering electric and ultra-low emissions cars that will have less impact on our environment, we’re pleased to be supporting planet positive mobility and a brighter more sustainable future.

Through our Car Benefit Scheme employees have access to affordable, fully maintained and insured cars for a fixed monthly amount taken from their gross salary. To learn more, simply visit the Tusker cars website.

What you’ll need

• Assisting with the post implementation stage of an accounts life, ensuring the Tusker processes are embedded in a way which is positive and efficient for both Tusker and the employer.

• Building and maintaining strong, professional relationships with colleagues and customers (particularly solid relationships with ADMS, Resolutions, Line Manager, other teams and other team Supervisors)

• Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task

• Respond to all interactions articulately and professionally, providing all the information required first time and ensure information is accurate and kept up to date

• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager

• Take time to understand the customer’s needs, looking for the root cause and using each opportunity to explain, educate, and champion improvements.

And any experience of these would be really useful

• Excellent verbal and written communication skills

• Proactively looks for how to do the best job and especially asking questions about context and impact

• Manages self with strong organisational and time management skills, and the ability to be flexible and prioritise to meet varied business pressures

• Confident in handling extremely difficult or sensitive situations

• Thrives when working as part of a team

• High accuracy levels and attention to detail

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?

 Join our journey.