Business Support Manager - BCB Cost Oversight

JOB TITLE: Business Support Manager - BCB Cost Oversight

SALARY: £59,000 - £73,000 (dependent on experience)

LOCATIONS: Leeds / Birmingham / Bristol / Chester / Manchester / Newport / Cardiff

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

At the heart of our Business and Commercial Banking (BCB) division, the Commercial Performance & Enablement function brings together high-impact teams to drive alignment with our strategic goals, streamline operations, and deliver greater value to our customers. This transformation is unlocking fresh opportunities for innovation and sustainable growth—positioning us to lead with purpose and agility in a constantly evolving market.

Within this function, our Colleague Enablement team plays a critical role in empowering our people and enhancing performance across BCB. By ensuring resources are allocated effectively and operations are optimised, we’re creating a more supportive, productive environment where our colleagues can thrive—and our business can grow.

We’re now looking for a Business Support Manager to help us build the foundations for long-term success. In this pivotal role, you’ll help make BCB quicker, simpler, and smarter—for both our colleagues and our customers.

Specifically in this role you'll be responsible for

• Managing business guardrails and control framework for non-resource related BCB costs e.g. travel costs

• Working closely with Supplier Management on 3rd party related expenses

• Collaboration across group to ensure most efficient allocation of BCB cross group charges via indirect costs

• Disseminating, analysing, and forecasting data, and providing insights to drive cost efficiency and performance

What You'll Need

• Stakeholder management – Form strong relationships, work with colleagues at varying levels of seniority, and influence up to executive level

• Finance knowledge –Comfortable dealing with financial information and translating it for non-finance colleagues. Highly numerate

• Problem solving – Quickly understand and devise solutions to change barriers

• Analytical – Excellent Excel skills; able to assimilate data and deliver clear, concise insights

• Planning & organisation – Comfortable working in ambiguity and able to rapidly shift focus

• Communication – Able to explain complex topics in a simple, concise manner. Excellent written and verbal communication, with experience producing PowerPoint packs for senior audiences

Additional Experience That Would Be Beneficial

• Financial services background

• Experience in a finance role/function

• Previous experience working in a cost allocations role or dealing with indirect costs

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the opportunity to join our team, we’d love to hear from you.