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Client Services Advisor, Onboarding - 12 month Fixed Term Contract

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End date

Sunday 08 June 2025

Salary range

£25,517 - £26,860

We support agile working

Click here for more information on agile working options.

Agile Working Options

Hybrid Working

Job description

  • JOB TITLE: Client Services Advisor - Onboarding
  • SALARY: £25,517
  • LOCATION(S): Phoenix House, Basildon. Essex.
  • HOURS: Full-time- 12-month Fixed Term Contract
  • WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Cardnet is our payment system offered by us that allows businesses to accept card payments through various channels. It provides solutions for both in-person (POS terminals) and online payments. We also offer solutions for over-the-phone payments that can be integrated with e-commerce platforms.

This opportunity works closely with Cardnet’s biggest VIP Clients

As a Client Service Advisor, you’ll be:

  • Quality Checking Applications
  • Processing the Onboarding of new merchants
  • Providing an excellent service directly to the Client through weekly calls and emails

Why Lloyds Banking Group

If you think all banks are the same, you’d be wrong. We’re an innovative, constantly evolving business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

  • Phenomenal Customer Service skills
  • Excellent attention to detail with an ability to maintain high levels of accuracy
  • Excellent interpersonal skills, both written and oral
  • Work well within a Team through collaboration.

And any experience of these would be really useful

  • A proven understanding of Excel
  • Work well under pressure

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.