Team Manager, Performance Support

JOB TITLE: Performance Support Team Manager
LOCATION(S): Bristol, Edinburgh or Leeds
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, in the office.

About this Opportunity

Join the Performance Support Team within Commercial Performance & Enablement, where you'll play a key role in supporting the strategic ambitions of Business and Commercial Banking (BCB). As a performance enabler, you’ll act as a vital link between Product, Operations, and Coverage teams—driving operational resilience, identifying performance opportunities, and helping to unlock capacity for our front-line colleagues to focus on growth.

You’ll use data, insight, and partner engagement to monitor service and product delivery, lead performance-focused projects, and craft both strategic and tactical improvements across BCB. Your work will directly support our franchise growth ambitions and help deepen client relationships.

Your Role and Responsibilities Will Include

• Driving performance initiatives by leading projects that create capacity and enhance delivery across BCB.
• Collaborating with team members to identify operational pressures and co-create solutions that improve resilience and performance.
• Monitoring and reporting on service and product delivery using data insights to inform decision-making.
• Creating and tailoring tools and resources that support performance enablement and franchise growth.
• Communicating effectively with BCB colleagues through clear, engaging updates on key improvement initiatives.
• Supporting team development, managing workloads, and contributing to a collaborative, high-performing team culture.

Why Lloyds Banking Group

Join us and, as well as making a difference to customer, you’ll enjoy a fulfilling career where you’ll be free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What We Need From You?

• Previous experience in banking, with a strong track record of driving performance and delivering measurable improvements.
• Strong analytical and storytelling skills—able to turn data into compelling insights and narratives.
• Partner management expertise, including experience influencing senior leaders.
• Creative problem-solving mindset, with the ability to challenge the status quo and drive change.
• Client-centric thinking, with the ability to view challenges through the lens of clients and colleagues.
• Technical proficiency, particularly in PowerPoint and Excel; knowledge of BCB or delivery operations is a plus.

About working for us!

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.