UX/UI Product Designer

JOB TITLE: UX/UI Product Designer

LOCATIONS: Jersey or Isle of Man

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Jersey or Isle of Man office.

Candidates need to have the legal right to live and work in Jersey or the Isle of Man. (Please note that this is different to the right to work in the UK)

About this opportunity

As a UX/UI Product Designer, you’ll be responsible for the design process of our international digital banking product from start to finish.  With a deep understanding of customer needs and goals, you can act as the lynchpin between product owners, engineers, and customer journey managers, and help build mock - ups through wireframes and prototypes.

This is a unique opportunity improve the journeys in which we engage our thousands of customers, while supporting them with the right products, tools, and services.

As a Designer you’re empathetic, strategic and collaborative. You understand how to communicate visually and engage through storytelling.

We're keen to add to our team's reputation of delivering outstanding customer outcomes by demonstrating behaviours aligned with our own.

What you’ll be doing

• Design user-centric interfaces for mobile and web platforms, ensuring seamless and engaging experiences.
• Set guiding principles and success criteria for UX/UI design projects.
• Work as part of an agile team, to help uncover priorities, visualise outcomes, shape and validate designs and define scope.
• Collaborate with Product Owners, Engineers, and other stakeholders to translate business requirements into effective design solutions.
• Make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.
• Conduct user research, usability testing, and gather feedback to inform design decisions.
• Create wireframes, prototypes, and high-fidelity designs that align with our brand and user experience standards.
• Support research to make sure we’re led by colleague, customer and market insight.
• Communicate with and influence colleagues, including those who come from digital and non - digital backgrounds, to manage expectations and incorporate multiple perspectives.
• Suggest improvements in design processes, systems, and procedures.
• Produce clear, concise, and comprehensive documentation (design specifications, user guides, process documentation).
• Create Minimum Viable Designs for work across digital channels.
• Share knowledge, generate ideas, and embed design principles across product, service, and customer journeys.
• Have customers’ needs in mind when defining end – to - end journeys.
• Map out intuitive steps in processes, such as user flows.
• Structure information delivery throughout the journey to define and create page level prototypes and design goals.
• Creating consistency and interaction techniques across channels, such as component design.

We’re looking for someone with:

• Demonstrable experience within Product Design.
• Strong background in designing for digital products, including mobile and web platforms.
• Experience working closely with Engineers to translate designs into developed solutions to meet customer needs.
• Experience of creating contributing design components into a design system.
• An in - depth understanding of competitor analysis, concepting, workshop facilitation, visual design across multiple channels, prototyping, and sketching.
• Interaction design and usability best - practice knowledge.
• User research activity awareness.
• Proficiency with industry standard design and business tools, such as Sketch, Figma, Adobe XD and InVision.

Desirable but not essential:

• Familiarity with DevOps practices and tools for continuous integration, delivery, and automation.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

If you're excited by this role but your skills and experience don’t quite fit the job description, please apply anyway as we'd love to hear from you!

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.