Senior Technical Application Service Specialist

JOB TITLE: Senior Technical Application Service Specialist

SALARY: £65,385  - £72,650

LOCATION(S): Edinburgh

HOURS: Full-time – 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh office.

About this opportunity

Joining us as a Senior Technical Application Specialist specialising in Core Platforms you'll play a pivotal role within the area. You'll help address and restore live service on our Pega Cloud estate, spot trends and repeat incidents, taking actions to remove inefficiencies within our Pega applications to prevent incident recurrence and optimise the application experience for our colleagues. Experience of PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace.

What you’ll do 

• Troubleshoot and restores live Pega incidents.

• Works with TRMs and Incident Management on fast-paced, high severity incidents.

• Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence.

• Reacts accordingly to urgent production issues and proactively engages with TRMs and other Pega Run Engineers to ensure quality of service.

• Utilise appropriate tooling to spot opportunities and deliver on our commitment to continual service improvement on our Pega Cloud estate.

• Collaborates with other Platform teams on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met.

• Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.

• Suggests improvements and crafts a plan for a small part of a change management program with input from technical experts.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need

• An extensive Pega technical background both in Pega development and the support of Pega applications in a production environment

• A strong incident recovery background with 24/7 on-call experience

• A strong Pega technical-lead mindset working with and leading partner colleagues on more complex technical recoveries

• Strong problem management skills, identifying patterns and solutions to repeat incidents

• Pega CSA certification at a minimum

• Experience in alerting and monitoring tools including Nexthink, Dynatrace, Splunk and TWS

• Experience in peripheral, supporting applications for Pega including AWS, FileNet and middleware technologies

• Experience in working closely with third party suppliers to manage incidents

• Experience of Cloud infrastructure / technologies

• Experience of PDC, Service Now, Jira and other management toolsets

• Experience of change methodologies including Scrum and kanban

• Ability to build and manage relationships with a wide range of customers of our Platform.

• Ability to engage with business colleagues to understand their problems and identify how to turn those into service improvements

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies