Design Delivery Practice Designer

You’ll have strong relationship building skills with the confidence to provide a healthy challenge where appropriate. You’ll also possess resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

Additionally, you’ll have strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in design thinking methods as well as Platform priorities and ways of working.

We’re looking for someone who can work collaboratively within a Design Delivery Practice team who can balance Platform methods and ways of working with the value of Design.  You’ll be an advocate of agile methodology and a confident facilitator to support alignment between Design and the Platform PCF.

You will be confident when presenting their work to stakeholders, and able to work in a complex landscape.  Understand the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience.

This role would suit someone with a background in Design, with a collaborative working style, and with the drive to connect the aspirations of Experience Design (XD) with how the Group, and the Platform teams, operate.

About the Role

Sitting in Design Delivery Practice, this role will work closely with Design teams, Key Platform roles and XD Communities of Practices.

The purpose of the team is to mature the practice of design in a regulated, corporate context.  We also co-create and embed ways of ensuring experience quality.

You will be part of the Platform Alignment and Shared Method team who are here to demonstrate the value of, and advocate for, the business impact of Design.

Our core goal is to create consistent and high-quality experience for our customers and colleagues.

It will be your role to:

• Co-create, iterate and deploy practical, impactful ways of aligning design capabilities with the need of platform teams.  

• Identify opportunities to embed the Design Definition of Done and design method into Platform methods, ways of working and artefacts.

• Facilitate the migration of design work from the BMX project to Platform Jira projects

• Conduct analysis on whether Group wide Key Results are customer centric

What you'll need

• Design experience either as an Interaction Designer, UX Designer (or possibly from a Visual or Service Design background)

• Strong ability to identify and make business connections between where experience quality standards are relevant and where they can bring significant value to customers, colleagues and the group

• Understanding of Design Thinking and Product Thinking methodologies

• Understanding of the Platform Change Framework

• Good working knowledge of JIRA

You may also have knowledge and experience of:

• Strong inter-personal skills with experience of stakeholder management at all levels of the organisation

• A collaborative mindset to work closely and quickly with a multi-disciplinary team

• Strong advocacy of customer inclusivity and accessibility

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• A discretionary annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies 

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!