Lab Product Owner

Job Title: Lab Product Owner – D2C Investments

Location: London, Edinburgh or Leeds

Salary: £124,653 - £146,650

Hours: Full time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our above offices.

About This Opportunity:

The Financial Conduct Authority (FCA) has highlighted the progressive potential of AI in strengthening the UK’s investment culture, particularly in closing the advice gap and making financial mentorship more accessible. With only 31% of UK adults currently investing and the majority doing so without regulated advice, there’s a clear opportunity to support better financial outcomes.

As one of the UK’s largest providers of pensions and investments, Scottish Widows is well-positioned to lead this change. Within Lloyds Banking Group, the D2C Investments Platform supporting Halifax Share Dealing Ltd. and Ready-Made propositions via Embark and FNZ delivers investment solutions across trusted brands like Lloyds, Halifax, and Bank of Scotland.

This role sits within the AI Agents Lab, which is responsible for delivering the Scottish Widows Investment Agent is a tool crafted to help customers make smarter long-term financial decisions. The tool uses AI to guide customers on where to invest their next available £, aligned with upcoming FCA regulatory changes.

You’ll work in an agile, purposeful environment. Through collaborating, you'll ensure the AI experience is clear, natural, and candid to empower customers to feel more confident in their financial decisions.

What you’ll be doing:

• Strategic Planning and Performance Tracking: Support the development of Platform or Lab objectives and key results. Provide data on product performance and benefits realisation and chip in to the business 4-Year Operating Plan (4YOP), customer plans, and technology roadmaps as needed.
• Product Vision and Roadmap Ownership: Craft the overall vision and product roadmap. Define and prioritise platform epics, features, and stories that align with the product strategy.
• Change and Governance Accountability: Ensure overall product change compliance and lead all aspects of product change governance activities (e.g., CMIA / SPFIA) and business readiness efforts such as training and communications.
• Leadership and Team Development: Build a capable leadership team and invest in workforce development. Act as a leader within the platform, with line management responsibilities for change colleagues within the Lab.  
• Quality and Delivery Focus: Advise a team that delivers quality improvements to products, supporting the achievement of platform objectives and improve overall delivery outcomes.
• Cross-Functional Collaboration: Support the Integrator in developing and running dependencies across labs and platforms, ensuring cohesive and aligned delivery efforts.

Why Lloyds Banking Group:

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need:

• Financial Services Expertise: Significant experience within the UK financial services sector.
• Cross-Functional Collaboration: Confirmed experience working across business and engineering teams to deliver integrated, customer-focused solutions.
• Customer-Centric Approach: Able to demonstrate a strong commitment to customer outcomes, with the ability to identify unmet needs and deliver value beyond expectations.
• Change & Agile Delivery: Skilled in leading change within large-scale programmes, with hands-on experience working in agile environments.
• Senior Stakeholder Engagement: Confident in building trusted relationships with senior leaders and influencing strategic direction through strong communication and leadership.
• Decision-Making & Risk Management: Shown ability to build consensus, lead opposing priorities, and resolve critical risks and issues to ensure timely delivery of outcomes.

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.