Operations Support Change Consultant

JOB TITLE: Operations Support Change Consultant

SALARY: £39,825 - £44,250

LOCATION: Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Are you passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there’s a role here for you! 

An opportunity exists to be part of an exciting business change team, offering unique experience within the Lloyds Banking Group. You will be involved at the initial stages of the project and change activity to support business readiness controls and governance to ensure robust impact assessments are carried out. You would be involved in managing and preparing project reporting from a business readiness aspect and you will be responsible for managing and coordinating key actions to ensure that operational teams are ready to accept change and to help facilitate business experiments, test and learn activity. You will work in a high-profile environment and be part of a large cross-divisional and newly formed change community. This will provide the successful candidate with an excellent development opportunity working on a varied and interesting portfolio of projects.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What be you’ll doing

You will be involved at the initial stages of the project and change activity to support business readiness controls and governance to ensure robust impact assessments are carried out. You would be involved in managing and preparing project reporting from a business readiness aspect and you will be responsible for managing and coordinating key actions to ensure that operational teams are ready to accept change and to help facilitate business experiments, test and learn activity. You will work in a high-profile environment and be part of a large cross-divisional and newly formed change community. This will provide the successful candidate with an excellent development opportunity working on a varied and interesting portfolio of projects.

What you'll need

We would ideally like you to have strong LP&I business process and product knowledge across Workplace Pensions, Retirements, Protection Health Claims and Bereaved areas, including Complaints and Operational Support teams. Experience working within a change or CI role and a desire to succeed in a new challenge. A proficient technical knowledge of LP&I applications and platforms is required along with exposure to robotics and EUCs. Good interpersonal, organization and communication skills will be essential. Knowledge of Office 365 tools (Word/Excel/Power point/Power BI/Co-Pilot) and Share point sites are also required for this role.

• Provide support and assistance to the project/platform and business teams, using judgement as to when more complex queries require escalation.

• Support robust impact assessments around project deliverables. Chair governance meetings and interact with senior stakeholders.

• Analyze and evaluate relevant information to produce business focused analysis, recommendations, and advice to inform decisions in relevant areas of the business.

• Understand and interpret LPI technical changes being delivered to LPI applications and systems. Assess any up/down stream impacts to other systems, middleware, EUCs or Robotics. Help to simplify complex technical changes.

• Coordinate business testing activity, using insight or previous exposure to testing of systems and applications.

• Monitor and support a range of processes and systems to ensure that they are effectively maintained and coordinated, recommend improvements.

• Manage self to ensure adherence to deadlines, relevant risk policies and frameworks, identify, escalate, and mitigate emerging risks as appropriate.

• Establish and build relationships with customers to identify business requirements and provide appropriate support and guidance.

• Support agreed projects or change activity to deliver continuous improvement. Demonstrates core LBG values and behaviors as an active team member.

• Ensure change governance controls and reporting are managed on behalf of IP&I COO teams.

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses, and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

Does this sound like you? If so, we would love to hear from you!
 

About working for us:

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. 

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know

We also offer a wide-ranging benefits package, which includes:
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. 
We’d love to hear from you.