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Key Client Relationship Manager

  • Posted 4 days ago
  • Permanent
  • 138339
  • Douglas
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End date

Sunday 27 July 2025

Salary range

We support flexible working

Learn more about flexible working.

Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE: Key Client Relationship Manager

LOCATION: Isle of Man

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About Us

The Crown Dependencies business (LBCM) is the fastest growing business in Lloyds Banking Group, making it an exciting time to join and make a real difference. We’re looking for a Key Client Relationship Manager to lead client relationships with our Key Clients in International Private Banking, supporting our growth aspirations.

You’ll proactively manage and build a portfolio of Key Client customers in International Private Banking, building strong relationships and delivering exceptional service that meets their financial needs, with the goal of enhancing value and profitability through increased relationship depth and reduced customer attrition.


What you’ll be doing

  • Actively growing and responsibility for a portfolio of Key Clients, nurturing close relationships, and delivering exemplary service that meets their banking and foreign exchange needs.
  • Enhancing value and profitability through increased relationship depth and reduced customer attrition.
  • Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
  • Engaging with customers to ensure optimal satisfaction and provide superior customer service.
  • Collaborating with business partners to support day-to-day management and growth of your customer portfolio.
  • Challenging processes and finding new ways of working to create a more efficient, client-focused team.
  • Developing personal capabilities through formal and informal training opportunities, while also coaching others as required.

What You’ll Need

  • Relationship Management: Proven track record in managing and deepening client relationships.
  • Commercial Drive: A track record of growing client portfolios, driving growth and aligning with strategic business objectives.
  • Customer Focus: Experience delivering outstanding client experiences, anticipating needs, and proactively finding opportunities to add customer value.
  • Market Knowledge: Understanding and awareness of the business, economic, and market environment specific to our International Private Banking customers, with the ability to translate insights into client value.
  • Communication: Ability to communicate through verbal and written to influence and engage clients across diverse cultural and professional backgrounds.
  • Risk Management: Awareness and understanding of the main risks facing the business and the role in managing them.

About working for us!

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. 

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.


If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.