Team Manager - Network Management

JOB TITLE: Team Manager - Network Management

SALARY: £65,000 - £79,000

LOCATION: Edinburgh

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

As a central figure in our Network Management team, you’ll play a pivotal role in ensuring operational excellence, regulatory compliance, and outstanding service delivery. Your responsibilities will span relationship management, governance, market intelligence, and continuous improvement.
 

As a key liaison between the bank and its correspondent network providers across diverse markets and products, you'll manage high-profile relationships and represent the Group with the highest of integrity and professionalism in all customer-facing interactions.
 

This role demands a strong commitment to delivering exceptional service to both internal and external customers, while upholding the highest standards of operational excellence and governance.
 

Key Responsibilities
 

Service & Relationship Management

• Act as the primary escalation point for critical business issues, delivering exceptional service to internal and external partners.

• Build and maintain strong relationships with agent banks, market regulators, depositories, and exchanges through regular service reviews and performance discussions.

• Lead pricing negotiations and fee reviews with providers, implementing tariffs to optimise cost efficiency.

• Establish and monitor service level agreements (SLAs), using MIS tools to track provider performance and drive accountability.

Governance & Compliance

• Ensure all processes align with bank standards, regulatory requirements, and audit expectations.

• Conduct robust due diligence in collaboration with Financial Institutions, Risk, and Credit teams—including site visits to key service providers.

• Maintain contingency plans for Swift failures and ensure contact information is regularly updated.

• Act in accordance with regulatory obligations and Group Policy, demonstrating accountability and integrity.

Communication & Partner Engagement

• Facilitate regular meetings with internal partners to share updates from our provider network and market developments.

• Communicate the business impact of market changes clearly and promptly to relevant teams.

• Collaborate with Front Office teams (GCT, Credit Trading, Repo Desk) to support strategic and operational goals.

Line Management, Training & Knowledge Sharing

• Lead and line manage a team of four, providing day-to-day support, performance oversight, and career development through active coaching and regular feedback.

• Deliver one-to-one training to new colleagues, ensuring clear reference to operational procedures and user guides.

• Act as a trusted point of reference, offering guidance and product knowledge to colleagues at all levels.

• Promote and embody LBG’s core values in all workplace interactions.

Operational Excellence & Reporting

• Support and lead process improvement initiatives to enhance efficiency and effectiveness.

• Implement and maintain departmental procedures and documentation standards.

• Compile and present performance analysis, KPIs, KRIs, and MI to management and partners, driving continuous improvement through trend monitoring.

Custody & Account Management

• Manage the selection and onboarding of local custodians and cash correspondent banks, including RFP preparation and review.

• Coordinate account openings and legal documentation with internal teams (Legal, Static Data), ensuring a seamless process.

• Maintain a centralised database of provider information—contacts, account details, fees, documentation, cut-off times, and market specifics.

• Regularly update the Markets Operations authorised signatory list and supporting documentation.

Market Intelligence & Industry Engagement

• Develop and apply market expertise across EMEA to support business operations.

• Participate in annual market and industry surveys, seminars, and conferences—sharing insights internally.

• Monitor and implement market intelligence initiatives that impact Network Management and require changes to our account suite.

What You'll Need

Technical Expertise

• Strong understanding of Network Management processes, including regulatory frameworks such as Dodd-Frank, EMIR, and CSDR.

• In-depth knowledge of cash, issuance, and custody Nostro frameworks, including how business-generated cash flows impact Nostro accounts.

• Familiarity with operational processes such as reconciliation, cash funding, payments, DRP/manual payments, and BCP/BIRA responsibilities.

• Excellent understanding of the CCP model and LCH requirements.

• Ability to manage time-sensitive deliverables across multiple currencies and service providers.

• Experience supporting market intelligence initiatives and adapting to evolving market structures across EMEA.

Professional Skills

• Proven leadership in managing and developing teams, with a hands-on coaching style that supports growth and performance.

• Validated ability to manage senior partner expectations and communicate sophisticated topics with clarity and confidence.

• Strong decision-making skills, able to challenge convention and drive innovative solutions.

• Excellent interpersonal and influencing skills across all levels of the organisation.

• High attention to detail with the ability to prioritise effectively in a fast-paced environment.

• Collaborative and proactive approach to team contribution and knowledge sharing.

• Forward-thinking approach with a passion for continuous improvement and operational excellence.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.