Customer Support Apprenticeship ((Level 2 Foundation Apprenticeship in Providing Financial Services (Banking)

Customer Support Apprenticeship ((Level 2 Foundation Apprenticeship in Providing Financial Services (Banking)) 

Salary: £25,000

LOCATION: Newport

START DATE: 1st September 2025

HOURS: Full Time (35 hours​

SHIFT PATTERN Early Riser pattern:

• Start times between 7am and 9am and end times between 3pm and 5pm
• Maximum of 5 out of 7 days (based on a Monday-Sunday week) 
• Maximum of 50% weekend days over a 4 week period

Salary: £25,000 increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

Are you looking for a new challenge…

Level 2 Foundation Apprenticeship in Providing Financial Services (Banking) may be just what you're looking for!

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

It's an amazing opportunity to 'earn while you learn' that provides fantastic training and career options, whilst being part of a team that makes a genuine difference to customers.

These transferrable skills will set you up for the future and provide a foundation to build on whilst we support your career development.

What you'll need

There's no need for any previous financial services experience.

This is a Hybrid role with homeworking from completion of training and vital checks, so you'll have a great work life balance. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.

Crucially, you're a people person - working with your team to provide a crucial service to millions of customers.

The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

The commitment to deliver on your promises. Going above and beyond for your customer.

About working for us

Embarking on an exciting journey to transform our Group and reshape finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• From 1st April each year your cash package will increase in line with an annual review of pay

About our Tredegar Park site...

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc.

It also tries to make the working day enjoyable with the following facilities:

• An extensive canteen
• Free on-site car parking
• Break out areas equipped with TVs etc.
• Prayer & Quiet reflection rooms
• A kitchenette area on each floor which is equipped with a fridge & microwaves
• On site shower & changing facilities
• Electric charging points for vehicles
• Good travel networks
• Free hot and cold drinks and a range of vending machines
• Lots of green spaces to enjoy around the site and woodland walks

Coming soon……………….