Business Support Manager

JOB TITLE: Business Support Manager

SALARY: £59,850 - £66,500

LOCATION: Edinburgh

HOURS: Full-time, job share & part time minimum 28 hours pw

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

Within Pensions & Retirement we’re focused on the end-to-end journey for our customers from building their wealth to spending it in retirement. Our Accumulation Platform helps customers build their wealth and save for a better future, and we’re focused in the key markets where we want to grow - Workplace Pensions & Intermediary Wealth.

The Business Support Manager role will support the Lab Product Owner in Platform Savings lab who has accountability for our third party platform supplier (FNZ) – working across the businesses to maximise the relationship and ensure governance and compliance with LBG Supplier Management and Platform Change Framework standards.

Your accountabilities will include:

• Working with senior leaders from LBG & our preferred 3rd Party supplier FNZ

• Build and maintain effective governance frameworks and control mechanisms to support programme delivery against defined releases

• Develop a culture of accountability, clarity, and continuous improvement, aligned with our values

• Lead planning activities, applying change delivery principles to build confidence in delivery timelines and outcomes

• Track progress and provide regular, insightful updates to senior leadership to support informed decision-making

• Communicate regularly with forums, prepare key documentation, and lead actions to ensure alignment and visibility

• Role model curiosity, adaptability, and innovation, whilst embracing learning, collaboration, and our business transformation journey.

What does it mean to be part of Lloyds Banking Group?

Being a colleague of, and therefore a part of Lloyds Banking Group, provides an understanding that through our brands, our Group has a relationship with just about every household and community in the UK. We underpin the lives of millions of individuals and businesses and play a key role in helping to build a growing UK economy.

What we need from you?

• Experience of working in a change enablement environment is required to support colleagues in achieving their outcomes and associated benefits

• Experience working with third party suppliers; seeking to get the most for the relationship and building engagement through common purpose and trust

• Strong analytical skills with the ability to interpret complex information, think critically, and break down challenges while maintaining a strategic perspective.

• Embraces innovation and agility, championing new ways of working and applying Agile methodologies and tools in dynamic, fast-paced environments.

• Proficient in report writing and creating impactful presentations. Able to influence and engage colleagues at all levels, including senior leadership. Skilled in organising and chairing effective meetings with clear outcomes.

• Ability to understand the organisation’s strategy and transformation journey, aligning project delivery with broader business objectives.

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.