Stephanie Keane
Bank Manager, Airdrie
03 February 2021
1 min read

"The bank has given me flexibility as my priorities in life have shifted.” 

Stephanie has been with the Bank of Scotland for 17 years after starting out in one of our call centres. The Group’s scale has given her freedom, variety and opportunity. 

"As a Bank Manager, I’m responsible for the day-to-day running of my branch in Airdrie, overseeing the cash management and making sure all security and risk procedures are being followed. It’s up to me and my team to ensure every customer has the best possible experience.

The other side of my role is coaching my team so they’re great at their jobs. That’s the part I love the most: there’s nothing better than seeing your people develop. For me, this involves making sure everyone is happy and motivated in their work. This way, we retain a sense of shared purpose and deliver for our customers.

I love the variety here. There’s always something new to learn and you never know who’s going to walk through the door. Working for such a big group gives you variety, too. Over the years, I’ve worked across the country, connected with so many people, and built a network of my own.

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