People & Productivity


Department Overview

To help us be the best bank for our customers we make sure we have the best people driving us in that direction.

People & Productivity is made up of the following teams:

Service Delivery and Chief Operating Office

Deliver HR services to all permanent colleagues working for or who have ever worked for the Group.

Business Redesign

Focus on Transforming the Group's Ways of Working so that colleagues have the right support to succeed in the future. 


Responsible for delivering a reward proposition for colleagues

Culture & Talent

A team of experts who are responsible for developing a colleague proposition which will attract, engage and motivate our colleagues.

Business Partnering, Employee Relations & Policy Transformation

Work alongside the businesses within the Group to create and embed best in class people strategy, to ensure they build the Best Team for our colleagues.

Business Risk, Regulatory Engagement & Accountabilities

Provide a risk management and investigatory services across the People and Productivity Division and for the wider Group.

Organisational Design

Improve our efficiency and effectiveness to create a market leading cost position for the Group.

Sourcing & Supply Chain Management

Work with all business units to maximise the value from our external spend and drive superior service performance from our supply chain.

Divestment, Development & Group Property

Divestment, Development is accountable for the Group’s divestment and service provision operating model

Group Property is responsible for all aspects of the Group’s operational portfolio which includes offices, the retail branch network, data centres and critical facilities.

What you can expect

Because what we do matters to customers every role in our team is built on a passion for putting customers first, recognising the importance of working collaboratively as part of a team.

We need people who can earn a great reputation for the highest standards of responsible behaviour – where being a responsible business drives decision-making and helps put into practice our commitment to strive to always do the right thing.

And because growing our people matters we cultivate exceptional peer groups, mentoring and training for everyone to make the most of our people’s talents, helping building careers that matters, and learning skills that open up opportunities across people’s working lives.

Meet our Colleagues

Our colleagues come from all walks of life, all dedicated to putting our customers at the heart of what they do. Find out what they have to say about working at Lloyds Banking Group.

See what our colleagues say

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