Frequently Asked Questions

What is an American Depositary Receipt (ADR)?

An ADR is a negotiable certificate issued by a US bank representing a specified number of shares in non US stock in respect of a non US company that is traded on a US exchange.

 

Who is the Group's depositary for ADRs?

Our depositary is:

BNY Mellon Depositary Receipts
PO Box 30170
College Station
TX 77842-3170
USA

 

Can I buy Lloyds Banking Group plc ADRs?

Yes, please contact your broker or BNY Mellon for further information on our ADRs.

BNY Mellon Telephone Number
US Toll Free: +1 866 259 0336
International: +1 201 680 6825

 

How can I find out how many ADRs I have?

Please contact BNY Mellon for further information.

BNY Mellon Depositary Receipts
PO Box 30170
College Station
TX 77842-3170
USA

BNY Mellon Telephone Number
US Toll Free: +1 866 259 0336
International: +1 201 680 6825

 

How can I find the ADR share price?

Please visit the Share Price section of our website.

 

How can I find out about dividend information on ADRs?

You can find this information on our Dividends page and clicking on the US Dividend tab.

 

Is there a ratio for ADR shares?

Yes, the ratio of ADRs to ordinary shares is 1:4.

When do you hold your AGM?

The next AGM will take place on 16 May 2019. Please check the Shareholder Meetings section of the website for the exact date closer to the time.

 

What is an AGM?

A public company is required in law to hold an AGM with its shareholders and to table its accounts within six months of the end of its preceding financial year.

 

Can I ask a question at the AGM?

Yes, shareholders, their appointed proxies and authorised corporate representatives have the right to ask questions at the AGM relating to the business of the meeting.

 

Can I receive AGM documents electronically?

Yes, please contact our registrar, Equiniti Limited.

 

Where can I find a list of questions which have been raised relating to the AGM resolutions?

Questions which have been raised and the Group's responses are available here.

 

Can I submit my proxy or voting instructions online?

Yes, you can provide your proxy or voting instructions online prior to the AGM. Instructions will be issued to shareholders prior to the AGM.

How do I get a copy of the Annual Report?

The latest version of the Annual Report can be downloaded from the Annual Reports section of our website.

If you are a shareholder and would like to receive a paper copy of the Annual Report, please contact the Company Registrar:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Tel: 0371 384 2990
Textphone: 0371 384 2255
International:  +(0)121 415 7066

 

Can I view the Annual Report online instead of receiving a copy through the post?

Yes, you can view and download our Annual Report in the Annual Reports section of our website.

When do you pay dividends?


Please check the Financial Calendar section of the website for all dates relating to dividend payments.

 

Can I have my dividends paid directly into my bank or building society account?

Yes, if you would like to receive your dividends directly into your UK bank or building society account, you can do so by:

 If you have a non-UK bank account, please contact Equiniti by telephone on +44 121 415 7066. Alternatively, please visit www.shareview.co.uk/info/ops for further details.

The above steps should also be followed if you wish to change the bank or building society account details that you wish your dividends to be paid into.

 

What are the benefits of having my dividends paid directly to my bank or building society account?

The majority of Lloyds Banking Group plc shareholders have their dividends paid into their bank or building society account because:

  • It's safer - it removes the risk of cheque fraud or cheques being lost in the mail;
  • It’squicker - payments are credited to your account on the payment date. There is no waiting for cheques to arrive or cheques to clear;
  • It’s easier - there is no need to have to arrange to pay your cheque into your bank / building society; and
  • It reduces environmental impact - less paper usage and associated distribution lowers our impact on the environment.

If you lose your cheque, there may be an administration fee to pay when the dividend payment(s) are reissued to you. Please visit www.shareview.co.uk for more information.

 

Can I receive shares instead of a cash dividend?

Yes, in conjunction with our registrar, Equiniti Limited, we offer a Dividend Reinvestment Plan (DRIP). 

If you would like to find out more information about the DRIP, please visit our Dividends page and then click on the DRIP tab.

Alternatively, you can call our shareholder helpline on 0371 384 2990 and they will mail the information to you.

 

Why are you changing how often you pay dividends?

Lloyds Banking Group has announced that it will move to the payment of quarterly dividends in 2020, with the first quarterly dividend in respect of Q1 2020 payable in June 2020. 

The Group has c.2.4million shareholders, the vast majority of whom are retail investors, and this approach will provide a more regular flow of dividend income to all shareholders whilst accelerating the receipt of payments.

 

In what months will you pay quarterly dividends?

The new approach will be to adopt three equal interim ordinary dividend payments for the first three quarters of the year followed by, subject to performance, a larger final dividend for the fourth quarter of the year. The first three quarterly payments, payable in June, September and December will be 20 per cent of the previous year’s total ordinary dividend per share. The fourth quarter payment will be announced with the full year results, with the amount continuing to deliver a full year dividend payment that reflects the Group’s financial performance and our objective of a progressive and sustainable ordinary dividend. The final dividend will continue to be paid in May, following approval at the AGM.  

 

Will I receive a tax voucher when a dividend is paid?

A Dividend Confirmation is issued to shareholders showing relevant information. This will be sent with each payment for those shareholders receiving payment by cheque, and will be sent annually, usually with the AGM mailing, to those shareholders who have elected to have dividend payments made direct to their bank or building society account.



How are dividends taxed?

To understand how dividends are taxed, and for further information, please visit the HM Revenue & Customs website.

How do I request a replacement dividend payment cheque?

Please contact our registrar, Equiniti Limited.
 

Where can I find information on historic dividend payments?

You can find this information on our Dividends section of the website.

When does the Group report its results?

We report our results on a quarterly basis. You can find the reporting dates in the Financial Calendar section of our website.

 

Are the Group's results webcast?

Yes, you can find these webcasts in the Financial Performance section of our website.

 

Where can I find the latest financial results?

You can find these in the Financial Performance section of our website.

 

Where can I find a list of questions which have been raised relating to the latest financial results?

Questions which have been raised and the Group's responses are available here

 

When will the next set of results be reported?

The next set of results will be reported on Thursday 20 February 2020. You can find all of our reporting dates in our Financial Calendar.

Who are the Company’s Registrar and how do I contact them?

The Company’s Registrar is:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Tel: 0371 384 2990
Textphone: 0371 384 2255
International:  +(0)121 415 7066

www.shareview.co.uk

More information can be found in our Shareholder Services section of the website and clicking on the Registrar Services tab.

 

How can private shareholders raise questions relating to the business of the Group?

Private shareholders who wish to raise general business questions can email: shareholderquestions@lloydsbanking.com

This email address is for private shareholders to raise general business questions only. We are unable to deal with enquiries of a personal nature. Please do not include any personal or confidential information as these emails are not encrypted. So that all shareholders may see the themes of questions which have been raised and the Company’s answer, questions and responses will be posted to the FAQ section although the questions will not be attributable to any shareholder. This will be updated on a monthly basis but please note that it may not always be possible to issue personal replies on matters of a general nature.

 

Where are the Company’s ordinary shares listed?

Lloyds Banking Group plc ordinary shares of 10p are listed in London on the London Stock Exchange (LLOY) and in New York on the New York Stock Exchange (LYG).

A delayed share price feed is available through the Share Price section of our website. This service is for information only and not an invitation or recommendation to invest in the Company shares.

 

What is the Company’s registered address?

The registered address of the Company is:

The Mound
Edinburgh
EH1 1YZ 
Registered in Scotland No. 95000

 

How can I buy or sell shares in Lloyds Banking Group?

Lloyds Banking Group offers customers a choice of three share dealing services.

Please refer to the Share Dealing facilities tab within the Shareholder Services section of our website

 

Where can I find more information on share scams and fraud?

You can find information in the Shareholder Services section of our website and clicking on the Share Fraud tab.

 

Where can I find information on historic share prices?

You can find information on historic share prices in the Share Price section of our website.

So that all shareholders may see the themes of questions which have been raised and the Company's answers, questions and responses will be posted here although the questions will not be attributable to any shareholder. This will be updated on a monthly basis but please note that it may not always be possible to issue personal replies of a general nature.

What is a share buyback and how might I benefit?

A share buyback (also known as a share repurchase) is a form of returning surplus capital held by a company to shareholders involving the purchase by a company of its own shares.

The effect of a buyback is to reduce the total number of shares in issue. It is expected that shareholders who retain their shares in the Company will benefit from the share buyback programme as they will own an increased proportion of the total shares in the Company and should therefore see an increase in the dividend per share going forward given the reduced number of shares in the Company issue.

 

What is the current status of your share buyback programme? 

At the close of business on Friday 30 August the Group has, through its brokers, bought a total of 1,808,282,308 shares for a total consideration of £1,050 million. The Group announced a share buyback of up to £1.75 billion with its 2018 Full Year Results, which means that at the end of August the buyback programme was c.60 per cent complete. At that date, the total number of Lloyds Banking Group plc shares in issue was 70,128,674,524 ordinary shares of 10p each.

On Monday 9 September, the Group announced that it would suspend the 2019 share buyback programme in light of uncertainty around the final outcome for PPI. Circa £600 million of the 2019 share buyback programme of up to £1.75 billion is expected to be unused at mid-September.

How can I participate in the share buyback programme?

The share buyback programme does not work by buying individual investors’ shares, regardless of whether they are large or small holders. The buyback operates through the bank’s brokers buying shares on the open market, as any investor can do every day. Once the brokers have bought the shares in the market, they transfer them to the Group treasury function, who then cancel those shares.

If an investor wished to sell their shares, the appropriate way to do so would be on the open market, in the normal way.

Can I manage my shareholding online?

Yes, you can register to manage your shareholding online using Shareview which is a free and secure portfolio service provided by our registrar, Equiniti Limited.

 

What do I need to do if I want to change my personal details?

If you have a Shareview portfolio you will be able to change your address, email address, dividend choice and dividend payment instruction online.

If you wish to change other details, to transfer shares or lodge a power of attorney or other legal document please contact our registrar, Equiniti Limited.

 

How can I receive shareholder communications electronically?

You can set up an online Shareview portfolio and register your email address to receive electronic shareholder communications.

 

How do I obtain a replacement share certificate?

Please contact the registrar, Equiniti Limited. There may be a charge for this service.

 

How do I transfer my shares to someone else?

To transfer shares you should complete a transfer form. Please contact the registrar, Equiniti Limited.

 

I have more than one share certificate, can they be combined?

If you have more than one share certificate these can be combined. You may be charged for this service.

Please keep your share certificate in a safe place as this is proof of share ownership.

 

Who should I contact if a shareholder has died?

In the event of the death of a shareholder the next of kin or administrator of the estate should contact our registrar Equiniti Limited.

You will be asked to supply a certified copy of the death certificate, together with an appropriate authority to deal with the estate, such as a Grant of Probate.

 

Are shareholder communications available in large print, audio or Braille?

Yes, these are available on request; please contact our registrar Equiniti Limited.

Why did Lloyds Banking Group sell TSB?

Following the Lloyds TSB Group plc (LTSB) acquisition of HBOS plc (HBOS) which created Lloyds Banking Group plc (the Group) in January 2009, the Group were mandated by the European Commission (EC) to divest a retail banking business.

In response to this, in September 2013 the Group launched TSB Bank plc (TSB) as a new challenger bank, with the intention to float TSB on the London Stock Exchange in 2014.

 

How was it sold?

In May 2014 the Group announced its intention to float TSB Banking Group plc (TSB) through an initial public offering (IPO).  The offer price was set at 260 pence per TSB ordinary share and approximately 35% of the company was sold.

A further placing of approximately 11.5% of TSB was launched in September 2014 at a price of 280 pence per share.

During March 2015 the Group agreed to sell approximately 10% of TSB to Banco de Sabadell, SA (Sabadell) at a price of 340 pence per share, and entered into an irrevocable undertaking to accept their offer for the Group’s entire remaining shareholding in TSB (approximately 40%) at the same price.  In June 2015, following the receipt of all relevant regulatory clearances, Sabadell completed its purchase of TSB.

London Stock Exchange announcements relating to the sale of TSB can be found within our Regulatory News section.