Frequently asked questions
Frequently asked questions for shareholders.
It is important for us to engage with our shareholders so that you are informed about and connected with the Group’s financial performance and progress on our strategic aims. Many shareholders choose to receive communications from us in paper but we would encourage all shareholders who can do so to register to receive electronic shareholder communications. This has many benefits such as being able to communicate with you more easily and quickly, it is more environmentally friendly and reduces Group costs, which benefits all shareholders.
To become an e-Shareholder you just need to sign up via the registrar’s Shareview Portfolio service at www.shareview.co.uk which is free, easy and secure. Once you have registered for your Shareview Portfolio, simply log in and become an e-Shareholder by choosing to receive shareholder documents electronically.
We hope you will agree that this is easy to do but if you require any help with this please contact our registrar Equiniti on 0371 384 2990.
How do I get digital communications and access my shareholding online?
Shareholders can do this through the registrar’s online service which is called Shareview. It is secure and free to use. Registration is simple, just follow this link for more information.
What are the benefits of using digital communications?
There are numerous benefits associated with digital communications:
For shareholders: you will no longer have to wait for the post to arrive as you will be notified on the same day that communications are published. Also, this is a more secure way of communicating about your shareholding.
For the environment: the Group uses a substantial amount of paper to communicate with shareholders, whilst relying on road, rail and air transport networks to deliver this. Shareholders can help the Group to reduce the impact this has on the environment as the country moves towards a sustainable low carbon economy.
For the Group: there is the opportunity to make cost savings. The Group has shareholders across the globe and uses a substantial amount of paper to publish communications and to deliver these.
What if I am not used to these things and not sure what to do?
Please be assured that registering to use Shareview is straightforward. It is an easy to use system and is called Portfolio because if you hold shares in more than one company you can connect these different shareholdings through Shareview so you only need to register once. If you only hold shares in the Group that is fine too.
If you have any questions or require any support our registrar, Equiniti, would be happy to help you. Just call them on 0371 384 2990.
What communications can I receive digitally?
Shareholders can elect to receive digital communications which will come in different forms, for example:
- AGM communications will be issued by email with links to documents;
- Dividend tax records are available in Shareview;
- Quarterly shareholding statements for LBGSA participants are available in Shareview; and
- Dividend Reinvestment Plan confirmations are available in Shareview.
What if I change my mind?
Don’t worry, changing your mind is easy, if you decide to receive paper communications instead you just need to go to Shareview and change your instructions. You can do this at any time.
Can I vote online in regards to shareholder meetings?
Shareholders can vote online using the register’s Sharevote system. If you have registered to use Shareview you can access the voting system through Shareview when the company holds a shareholder meeting.
When a dividend is declared the details will be set out within the relevant financial results statements, the rate of the dividend and key dates will be shown on our website here: Dividends - Lloyds Banking Group plc.
Information on the Dividend Reinvestment Plan is also available on this page (in the third tab).
When do you pay dividends?
Please check the financial calendar section of the website for further information
Can I have my dividends paid directly into my bank or building society account?
Yes, it is faster meaning you have access to cleared funds on the dividend payment date and is more secure. If you would like to receive your dividends directly into your UK bank or building society account you can do so by either:
- registering for a Shareview portfolio at www.shareview.co.uk/info/register and then following the ‘Arrange direct dividend payments’ link
- or visiting www.shareview.co.uk/info/directdividends where you can download a Bank Mandate Form which you should complete and return to Equiniti.
Direct payment into your bank or building society account is recommended for shareholders choosing to receive a cash payment. Please note that there may be an administrative fee to pay to replace lost cheques. Please visit www.shareview.co.uk for more information.
Can I receive shares instead of a cash dividend?
Yes, in conjunction with our registrar, Equiniti, we offer a dividend reinvestment plan (DRIP).
If you would like to find out more information about the DRIP, please visit our Dividends page and then click on the DRIP tab.
Alternatively, you can call our shareholder helpline on 0371 384 2990 and they will mail the information to you.
How often will you pay dividends?
The PRA has noted its intention to provide a further update on distributions ahead of the 2021 half year results for the large UK banks. It is expected that the PRA will take account of the outcome of the first stage of the Bank of England 2021 solvency stress test exercise in informing its approach to half year distributions. Ahead of the update at half year, dividends may be accrued for via capital, provided this is undertaken on an appropriately prudent basis, but may not be paid.
The Group will update the market on interim dividend payments with the half year results, following receipt of the update from the regulator and based on macroeconomic conditions at the time.
The Board remains committed to future capital returns. In 2021, the Board intends to accrue dividends and resume its progressive and sustainable ordinary dividend policy at a level higher than the 2020 dividend. As normal, the Board will give due consideration at year end to the size of the final dividend payment and any return of surplus capital in addition to the ordinary dividend, based on circumstances at the time.
Will I receive a tax voucher when a dividend is paid?
A Dividend Confirmation is issued to shareholders showing relevant payment information for shareholders in receipt of a dividend cheque, or participating in the DRIP, they will receive the dividend confirmation with each payment.
For shareholders in receipt off dividends pay directly to the bank or building society account an annual Dividend Confirmation will be sent, usually enclosed with the AGM mailing.
How are dividends taxed?
Shareholders should be aware that it is their responsibility to understand any tax implications when receiving dividends including any obligations to notify HMRC of the amount of dividends received, the availability of any allowances and how and when to pay any tax at his due.
To understand how dividends are taxed, and for further information and contact details, please visit the HM Revenue and Customs website.
How can I obtain a replacement dividend payment cheque?
Please contact our registrar, Equiniti.
Where can I find information on historic dividend payments?
This information can be found on the Dividends section of this website.
Interim 2020 - In order to help the Group serve the needs of businesses and households through the extraordinary challenges presented by the COVID-19 pandemic, the Board decided that until the end of 2020 we would undertake no quarterly or interim dividend payments, accrual of dividends, or share buybacks on ordinary shares.
Final 2019 - In response to a request from our regulator, the Prudential Regulation Authority, and to preserve additional capital for use in serving our customers, the Board agreed to cancel payment of the final 2019 dividend in relation to ordinary shares.
Interim 2009, Final 2009, Interim 2010, Final 2010, Interim 2011 - The Group was prevented from paying dividends on its ordinary shares as a result of the European Commission state aid review.
Final 2008 - The Group was prevented from paying dividends on its ordinary shares whilst the HM Treasury preference shares issued as part of the HM Treasury recapitalisation scheme were in existence.
Who are the Company’s Registrar and how do I contact them?
The Company’s Registrar is:
Tel: 0371 384 2990
Textphone: 0371 384 2255
International: +(0)121 415 7066
More information can be found in our Shareholder Services section of the website and clicking on the Registrar Services tab.
How can private shareholders raise questions relating to the business of the Group?
Private shareholders who wish to raise general business questions can email: firstname.lastname@example.org
This email address is for private shareholders to raise general business questions only. We are unable to deal with enquiries of a personal nature. Please do not include any personal or confidential information as these emails are not encrypted. So that all shareholders may see the themes of questions which have been raised and the Company’s answer, questions and responses will be posted to the FAQ section although the questions will not be attributable to any shareholder. This will be updated on a monthly basis but please note that it may not always be possible to issue personal replies on matters of a general nature.
Where are the Company’s ordinary shares listed?
Lloyds Banking Group plc ordinary shares of 10p are listed in London on the London Stock Exchange (LLOY) and in New York on the New York Stock Exchange (LYG).
A delayed share price feed is available through the Share Price section of our website. This service is for information only and not an invitation or recommendation to invest in the Company shares.
What is the Company’s registered address?
The registered address of the Company is:
Registered in Scotland No. 95000
How can I buy or sell shares in Lloyds Banking Group?
Lloyds Banking Group offers customers a choice of three share dealing services.
Please refer to the Share Dealing facilities tab within the Shareholder Services section of our website
Where can I find more information on share scams and fraud?
You can find information in the Shareholder Services section of our website and clicking on the Share Fraud tab.
Where can I find information on historic share prices?
You can find information on historic share prices in the Share Price section of our website.
So that all shareholders may see the themes of questions which have been raised and the Company's answers, questions and responses will be posted here although the questions will not be attributable to any shareholder.
This will be updated on a monthly basis but please note that it may not always be possible to issue personal replies of a general nature.
This section may be blank if no such questions have been received from shareholders.
Can I manage my shareholding online?
Yes, you can register to manage your shareholding online using Shareview which is a free and secure portfolio service provided by our registrar, Equiniti Limited.
What do I need to do if I want to change my personal details?
If you have a Shareview portfolio you will be able to change your address, email address, dividend choice and dividend payment instruction online.
If you wish to change other details, to transfer shares or lodge a power of attorney or other legal document please contact our registrar, Equiniti Limited.
How can I receive shareholder communications electronically?
You can set up an online Shareview portfolio and register your email address to receive electronic shareholder communications.
How do I obtain a replacement share certificate?
Please contact the registrar, Equiniti Limited. There may be a charge for this service.
How do I transfer my shares to someone else?
I have more than one share certificate, can they be combined?
If you have more than one share certificate these can be combined. You may be charged for this service.
Please keep your share certificate in a safe place as this is proof of share ownership.
Who should I contact if a shareholder has died?
In the event of the death of a shareholder the next of kin or administrator of the estate should contact our registrar Equiniti Limited.
You will be asked to supply a certified copy of the death certificate, together with an appropriate authority to deal with the estate, such as a Grant of Probate.
Are shareholder communications available in large print, audio or Braille?
Yes, these are available on request; please contact our registrar Equiniti Limited.