Frequently asked questions for shareholders.

  • It is important for us to engage with our shareholders so that you are informed about and connected with the Group’s financial performance and progress on our strategic aims. Many shareholders choose to receive communications from us in paper but we would encourage all shareholders who can do so to register to receive electronic shareholder communications. This has many benefits such as being able to communicate with you more easily and quickly, it is more environmentally friendly and reduces Group costs, which benefits all shareholders. 

    To become an e-Shareholder you just need to sign up via the registrar’s Shareview Portfolio service at www.shareview.co.uk which is free, easy and secure. Once you have registered for your Shareview Portfolio, simply log in and become an e-Shareholder by choosing to receive shareholder documents electronically.

    We hope you will agree that this is easy to do but if you require any help with this please contact our registrar Equiniti on 0371 384 2990.

    How do I get digital communications and access my shareholding online?

    Shareholders can do this through the registrar’s online service which is called Shareview. It is secure and free to use. Registration is simple, just follow this link for more information.

    What are the benefits of using digital communications?

    There are numerous benefits associated with digital communications:

    For shareholders: you will no longer have to wait for the post to arrive as you will be notified on the same day that communications are published. Also, this is a more secure way of communicating about your shareholding.

    For the environment: the Group uses a substantial amount of paper to communicate with shareholders, whilst relying on road, rail and air transport networks to deliver this. Shareholders can help the Group to reduce the impact this has on the environment as the country moves towards a sustainable low carbon economy.

    For the Group: there is the opportunity to make cost savings. The Group has shareholders across the globe and uses a substantial amount of paper to publish communications and to deliver these.

    What if I am not used to these things and not sure what to do?

    Please be assured that registering to use Shareview is straightforward. It is an easy to use system and is called Portfolio because if you hold shares in more than one company you can connect these different shareholdings through Shareview so you only need to register once. If you only hold shares in the Group that is fine too.

    If you have any questions or require any support our registrar, Equiniti, would be happy to help you. Just call them on 0371 384 2990.

    What communications can I receive digitally?

    Shareholders can elect to receive digital communications which will come in different forms, for example:

    • AGM communications will be issued by email with links to documents;
    • Dividend tax records are available in Shareview;
    • Quarterly shareholding statements for LBGSA participants are available in Shareview; and
    • Dividend Reinvestment Plan confirmations are available in Shareview.

    What if I change my mind?

    Don’t worry, changing your mind is easy, if you decide to receive paper communications instead you just need to go to Shareview and change your instructions. You can do this at any time.

    Can I vote online in regards to shareholder meetings?

    Shareholders can vote online using the register’s Sharevote system. If you have registered to use Shareview you can access the voting system through Shareview when the company holds a shareholder meeting.

  • What is an American Depositary Receipt (ADR)?

    An ADR is a negotiable certificate issued by a US bank representing a specified number of shares in non US stock in respect of a non US company that is traded on a US exchange.

    Who is the Group's depositary for ADRs?

    Our depositary is:

    BNY Mellon Depositary Receipts
    PO Box 30170
    College Station
    TX 77842-3170
    USA

    Can I buy Lloyds Banking Group plc ADRs?

    Yes, please contact your broker or BNY Mellon for further information on our ADRs.

    BNY Mellon Telephone Number

    US Toll Free: +1 866 259 0336
    International: +1 201 680 6825

    How can I find out how many ADRs I have?

    Please contact BNY Mellon for further information.

    BNY Mellon Depositary Receipts
    PO Box 30170
    College Station
    TX 77842-3170
    USA

    BNY Mellon Telephone Number

    US Toll Free: +1 866 259 0336
    International: +1 201 680 6825

    How can I find the ADR share price?

    Please visit the Share Price section of our website.

    How can I find out about dividend information on ADRs?

    You can find this information on our Dividends page and clicking on the US Dividend tab.

    Is there a ratio for ADR shares?

    Yes, the ratio of ADRs to ordinary shares is 1:4.

    What is the process for voting for ADRs?

    We are committed to enabling ADR holders to vote in all situations.

    The Depositary (BNY Mellon) will arrange to provide voting cards and any other relevant documentation, if any, to all registered ADR holders to enable them to instruct their votes on behalf of the Group.

    The Group’s deposit agreement prohibits discretionary proxy and any votes that are not specifically received from registered holders of ADRs are deemed not voted.

  • Please note that, where appropriate, the themes and responses to questions raised by shareholders in relation to AGM 2020 will be posted on this page. Neither the themes nor the responses will be specifically attributed to shareholders.

    As a result of the ongoing restrictions that apply in light of the COVID-19 pandemic, our Annual General Meeting was held at 11.00am on Thursday, 21 May at The Mound, Edinburgh, EH1 1YZ, with only the minimum number of shareholders present as required to form a quorum under the company’s articles of association.

    For more information on the AGM, including the resolutions, please visit the Shareholder Meetings AGM 2020 section of our website.

    Virtual shareholder event

    As shareholders were unable to attend the AGM this year, we have published a pre-recorded, virtual shareholder event. The event gives shareholders the opportunity to hear an update from our Chairman, Lord Blackwell, and our Group Chief Executive, António Horta-Osório, as well as hear the answers to various questions submitted by shareholders ahead of the AGM:

    Responses to questions which are of common interest will also be posted to our website shortly. 

    When do you hold your AGM?

    The AGM is usually held in May, the last AGM was held on 21 May 2020. 

    Please check the Shareholder Meetings page for details of the 2020 AGM. This will include important updates regarding AGM arrangements.

    What is an AGM?

    A public company is required in law to hold an AGM with its shareholders and to table its accounts within six months of the end of its preceding financial year.

    Can I ask a question at the AGM?

    Shareholders, their appointed proxies and authorised corporate representatives are entitled to ask questions at the AGM relating to the business of the meeting. 

    We would strongly encourage shareholders to visit the Shareholder Meetings page for important updates regarding AGM arrangements.

    Can I receive AGM documents electronically?

    Yes, please contact our registrar, Equiniti Limited.

  • How do I get a copy of the Annual Report?

    The latest version of the Annual Report can be downloaded from the Annual Reports section of our website.

    If you are a shareholder and would like to receive a paper copy of the Annual Report, please contact the Company Registrar:

    Equiniti Limited
    Aspect House
    Spencer Road
    Lancing
    West Sussex
    BN99 6DA

    Tel: 0371 384 2990
    Textphone: 0371 384 2255
    International: +(0)121 415 7066

    Can I view the Annual Report online instead of receiving a copy through the post?

    Yes, you can view and download our Annual Report in the Annual Reports section of our website.

  • Why have you cancelled both your 2019 final dividend and interim 2020 dividends?

    In order to help us serve the needs of businesses and households through the extraordinary challenges presented by the COVID-19 pandemic, the Board decided that, until the end of 2020, the Group will undertake no quarterly or interim dividend payments, accrual of dividends, or share buybacks on ordinary shares.

    In addition, in response to a request from our regulator, the Prudential Regulation Authority, and to preserve additional capital for use in serving our customers, the Board agreed to cancel payment of the final 2019 dividend in relation to ordinary shares.

    While the Board understands the cancellation of this dividend will be disappointing to shareholders, we believe it was appropriate to agree to this in the current exceptional circumstances.

    Where can I find a copy of the Prudential Regulation Authority’s request to Lloyds Banking Group? 

    A copy of the letter from Sam Woods, Deputy Governor and CEO of the Prudential Regulation Authority, to Antonio Horta-Osorio, Group Chief Executive of Lloyds Banking Group, is available on the Prudential Regulation Authority’s website.

    When will you resume paying dividends? 

    The Board will decide on any dividend policy and amounts at year-end 2020.

    Does the cancellation of dividends apply to preference shares? 

    Preference shares are not impacted by the dividend suspension. The coupons on preference shares are discretionary, but ceasing payments on ordinary dividends does not impact the Group’s ability to pay coupons.

  • When does the Group report its results?

    We report our results on a quarterly basis. You can find the reporting dates in the Financial Calendar section of our website.

    Are the Group's results webcast?

    Yes, you can find these webcasts in the Financial Performance section of our website.

    Where can I find the latest financial results?

    You can find these in the Financial Performance section of our website.

    Where can I find a list of questions which have been raised relating to the latest financial results?

    Questions which have been raised and the Group's responses are available in the Financial Peformance section.

    When will the next set of results be reported?

    The next set of results will be reported on Thursday 29 October 2020. You can find all of our reporting dates in our Financial Calendar.

  • Who are the Company’s Registrar and how do I contact them?

    The Company’s Registrar is:

    Equiniti Limited
    Aspect House
    Spencer Road
    Lancing
    West Sussex
    BN99 6DA

    Tel: 0371 384 2990
    Textphone: 0371 384 2255
    International: +(0)121 415 7066

    www.shareview.co.uk

    More information can be found in our Shareholder Services section of the website and clicking on the Registrar Services tab.

    How can private shareholders raise questions relating to the business of the Group?

    Private shareholders who wish to raise general business questions can email: shareholderquestions@lloydsbanking.com

    This email address is for private shareholders to raise general business questions only. We are unable to deal with enquiries of a personal nature. Please do not include any personal or confidential information as these emails are not encrypted. So that all shareholders may see the themes of questions which have been raised and the Company’s answer, questions and responses will be posted to the FAQ section although the questions will not be attributable to any shareholder. This will be updated on a monthly basis but please note that it may not always be possible to issue personal replies on matters of a general nature.

    Where are the Company’s ordinary shares listed?

    Lloyds Banking Group plc ordinary shares of 10p are listed in London on the London Stock Exchange (LLOY) and in New York on the New York Stock Exchange (LYG).

    A delayed share price feed is available through the Share Price section of our website. This service is for information only and not an invitation or recommendation to invest in the Company shares.

    What is the Company’s registered address?

    The registered address of the Company is:

    The Mound
    Edinburgh
    EH1 1YZ 

    Registered in Scotland No. 95000

    How can I buy or sell shares in Lloyds Banking Group?

    Lloyds Banking Group offers customers a choice of three share dealing services.

    Please refer to the Share Dealing facilities tab within the Shareholder Services section of our website

    Where can I find more information on share scams and fraud?

    You can find information in the Shareholder Services section of our website and clicking on the Share Fraud tab.

    Where can I find information on historic share prices?

    You can find information on historic share prices in the Share Price section of our website.

  • So that all shareholders may see the themes of questions which have been raised and the Company's answers, questions and responses will be posted here although the questions will not be attributable to any shareholder.

    This will be updated on a monthly basis but please note that it may not always be possible to issue personal replies of a general nature.

    This section may be blank if no such questions have been received from shareholders.

  • What is a share buyback and how might I benefit?

    A share buyback (also known as a share repurchase) is a form of returning surplus capital held by a company to shareholders involving the purchase by a company of its own shares.

    The effect of a buyback is to reduce the total number of shares in issue. It is expected that shareholders who retain their shares in the Company will benefit from the share buyback programme as they will own an increased proportion of the total shares in the Company and should therefore see an increase in the dividend per share going forward given the reduced number of shares in the Company issue.

    What is the current status of your share buyback programme? 

    On 31 March 2020 we announced that, in order to help us to serve the needs of businesses and households through the extraordinary challenges presented by the COVID-19 pandemic, your Board decided that until the end of 2020 we will undertake no quarterly or interim dividend payments, accrual of dividends, or share buybacks on ordinary shares. Your Board will decide on any dividend policy and amounts at year-end 2020.

    In addition, in response to a request from the Prudential Regulatory Authority and to preserve additional capital for use in serving our clients, the board has agreed to cancel payment of the final 2019 dividend in relation to ordinary shares.

    The Group has published a letter to shareholders and this is available here:

    Important Update to Chairman's Letter: Dividend Withdrawal and AGM Arrangements

    At the close of business on Friday 30 August the Group has, through its brokers, bought a total of 1,808,282,308 shares for a total consideration of £1,050 million. The Group announced a share buyback of up to £1.75 billion with its 2018 Full Year Results, which means that at the end of August the buyback programme was c.60 per cent complete. At that date, the total number of Lloyds Banking Group plc shares in issue was 70,128,674,524 ordinary shares of 10p each.

    On Monday 9 September, the Group announced that it would suspend the 2019 share buyback programme in light of uncertainty around the final outcome for PPI. Circa £600 million of the 2019 share buyback programme of up to £1.75 billion is expected to be unused at mid-September.

    How can I participate in the share buyback programme?

    The share buyback programme does not work by buying individual investors’ shares, regardless of whether they are large or small holders. The buyback operates through the bank’s brokers buying shares on the open market, as any investor can do every day. Once the brokers have bought the shares in the market, they transfer them to the Group treasury function, who then cancel those shares.

    If an investor wished to sell their shares, the appropriate way to do so would be on the open market, in the normal way.

  • Can I manage my shareholding online?

    Yes, you can register to manage your shareholding online using Shareview which is a free and secure portfolio service provided by our registrar, Equiniti Limited.

    What do I need to do if I want to change my personal details?

    If you have a Shareview portfolio you will be able to change your address, email address, dividend choice and dividend payment instruction online.

    If you wish to change other details, to transfer shares or lodge a power of attorney or other legal document please contact our registrar, Equiniti Limited.

    How can I receive shareholder communications electronically?

    You can set up an online Shareview portfolio and register your email address to receive electronic shareholder communications.

    How do I obtain a replacement share certificate?

    Please contact the registrar, Equiniti Limited. There may be a charge for this service.

    How do I transfer my shares to someone else?

    To transfer shares you should complete a transfer form. Please contact the registrar, Equiniti Limited.

    I have more than one share certificate, can they be combined?

    If you have more than one share certificate these can be combined. You may be charged for this service.

    Please keep your share certificate in a safe place as this is proof of share ownership.

    Who should I contact if a shareholder has died?

    In the event of the death of a shareholder the next of kin or administrator of the estate should contact our registrar Equiniti Limited.

    You will be asked to supply a certified copy of the death certificate, together with an appropriate authority to deal with the estate, such as a Grant of Probate.

    Are shareholder communications available in large print, audio or Braille?

    Yes, these are available on request; please contact our registrar Equiniti Limited.