Helping Britain Recover by supporting financial wellbeing and resilience

The coronavirus pandemic has exacerbated the financial challenges that many people face, and brought new vulnerabilities to many more. We know that for many, these challenges are just beginning and we’re here to help those who experience financial difficulties, to help them get back to a better financial footing. 

Anyone can become vulnerable

Practical Help and Support

Here at Lloyds Banking Group, we know that we can’t help prevent all examples of financial harm or vulnerability, but we are committed to supporting our customers to become more financially resilient and improve their ability to withstand financial difficulties.  

Since March last year we have:

  • Made over 750,000 wellbeing calls to our customers, and received over 880,000 calls to our dedicated over-70s and NHS phone lines
  • Given 1.3 million customers flexibility with their finances through payment holidays
  • Over 2,500 branch colleagues redeployed to support customers through the pandemic

As part of our plan to help the UK recover from the Coronavirus pandemic, we remain committed to supporting UK households to rebuild their financial health. We’ll continue provide practical support, and flexibility where possible, to help our improve our customers financial resilience and wellbeing:

  • We’ll train 6,500 colleagues to support customers build their financial resilience
  • Maintain our commitment to supporting mental health and become accredited as ‘Mental Health Accessible’ for Halifax and Bank of Scotland, in addition to the existing Lloyds Bank accreditation
  • Partner with independent debt advice organisations to ensure customers have access to practical support

To learn more about the ways we’re working with customers to increase their financial wellbeing, and to find out about some of the practical support measures available, please visit our relevant consumer sites for Lloyds Bank, Bank of Scotland and Halifax.

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