Responsible business
Our purpose-driven approach to doing business is integral to everything we do.
Every great journey needs a purpose.
Ours is Helping Britain Prosper.
We help Britain prosper by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
Our impact in 2021
Support businesses to recover, adapt and grow
Supported over
193,000
small businesses to boost their digital capability.
Expand the availability of affordable and quality housing
Provided
£16.3bn
of lending to help people buy their first home.
Accelerate the transition to a low carbon economy
More than
£6.9bn
of green/ESG related finance* was delivered in 2021.
Build an inclusive society and organisation
37.7%
of senior roles held by women.
Build an inclusive society and organisation
8.8%
senior roles held by Black, Asian and Minority Ethnic colleagues.
Support for Ukraine
As an organisation, supporting communities is central to our purpose – whether this is through our Foundations, where we provide support for refugee projects or by providing access to banking for vulnerable customers.
Financing a green future
We recognise that climate change is one of the biggest issues facing society.
As the UK’s largest financial services group, we can make a real difference to tackling climate change by helping to finance a greener future together. We think this will require new ways of living, working and investing for our business and our customers.
Supporting the UK housing market
At Lloyds Banking Group we're working with businesses to ensure the supply of secure and sustainable homes in locations where people really want to live.
In 2021 we lent £16 billion to first time buyers, helping over 80,000 realise the dream of homeownership.
Supporting businesses
We're supporting British businesses, from entrepreneurs to SMEs.
We have been by the side of our business customers and provided them with the financial support to manage economic challenges, and seize opportunities for growth.
We recognise that everyone is different
We value the unique differences that each of our colleagues bring to work every day.
Together, we make Lloyds Banking Group stronger and the best bank for customers. We’re working hard to build an inclusive bank that reflects the diversity of modern Britain.
Mental Health UK partnership
We launched our partnership with Mental Health UK in January 2017, with the aim of raising £4 million over two years.
Colleagues and customers quickly exceeded expectations, raising an astonishing £8.6 million and smashing our original ambition.
Downloads
Access and download the latest and archived documents
News and insight
The latest updates and opinions from across the Group
Neurodiversity week: What does it really mean to be neurodivergent at work?
Accessibility advocate Heidi tells us about her experience of having autism in the workplace, as well as how colleagues have supported her following her neurodiversity diagnosis.
What's next for the housing market in 2022?
How did the UK housing market perform in 2021, and what's in store this year? Lloyds Banking Group Mortgage Director, Andrew Asaam, shares his thoughts.
Discover more...
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