Our impact in 2023

As the UK’s largest financial services provider with more than 27 million customers, we have an important role to play in creating a more sustainable and inclusive future for people and businesses, by shaping finance as a force for good.
During 2023, we continued to work hard to help Britain prosper.

in total donated to our charitable Foundations

funding to first time buyers


of new funding support to social housing sector


of senior manager roles held by women


potenial additional income for customers through our partnership with Citizens Advice


trees planted since 2020 in partnership with the Woodland Trust

Diversity and inclusion

A key part of how we seek to live and breathe our values is to strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.

Diversity and inclusion

Cost of living

While everyone will be affected by the cost of living crisis in different ways, our customers are taking an active role in managing their money using our latest banking tools, and we’re also proactively contacting customers to offer support.

Cost of living

Charity and community

Working with charities and community groups across the UK is a key part of our purpose of Helping Britain Prosper.

Over 320 years’ banking experience has taught us that when local people, local businesses and communities all prosper, so can we.

Charity and community

Download our Group codes and policies, reports, presentations and strategy documents.


News and insight

The latest updates and opinions from across the Group

Charlie Nunn
Group Chief Executive
22 February 2024
3 min read

Helping Britain Prosper now and for the future

How the Group is delivering against its strategy, and the importance of a vibrant and resilient banking sector in supporting strong communities and the wider economy.

Read Charlie's article
Philip Robinson
Customer Specialist Support
12 February 2024
5 min read

Why bank accounts are crucial for prison leavers

Philip Robinson, Customer Specialist Support Managing Director, explains the importance of bank accounts for prison leavers and the Group's work with New Futures Network.

Read Philip's article

Related content

Supporting businesses

Many businesses have faced new challenges in recent years. Our role is to be by the side of our business customers to support their ambitions and help them seize opportunities for growth wherever possible.

Supporting businesses

Supporting the housing market

We aspire to contribute to a UK in which everyone has access to affordable, safe and sustainable homes in places they want to live.

Supporting the housing market

Environmental sustainability

We're committed to reducing the carbon emissions we finance to net zero by 2050 or sooner, and we're aiming to achieve net zero for our own operations by 2030.

Sustainability at the Group