Supporting customers with financial inclusion and resilience
Helping Britain prosper through financial inclusion, capability and resilience
As part of our commitment to financial and digital inclusion, we want to ensure that as many people as possible, irrespective of their circumstances, have access to a bank account and the necessary support and skills to manage their money in a way that best meets their needs. For customers in vulnerable circumstances, access to the right products and services is really important, but so is the ability and confidence to manage money effectively and to know where to go to for support when required.
Financial and digital capability
We also offer financial capability training and skills development to ensure they understand how to successfully manage their money and stay safe online.
Supporting our customers in vulnerable circumstances
We have a number of specialist support teams, trained by leading charities who are able to offer more specialist support and guidance to customers in vulnerable circumstances:
Through our brands, we signpost our customers to a number of organisations who can offer free and independent debt advice including:
Payplan: a free, confidential advice service is available to anyone worried about money, and can help reduce the amount people pay towards your debts each month
StepChange Debt Charity: the UK’s leading debt advice charity. They help over 635,000 people each year deal with their money worries with free, impartial and non-judgmental advice
Turn2Us: helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations
The Money Advice Service: Set up by the UK government, MAS offers free and impartial money advice