As well as offering practical customer support measures, we’re working together with a number of organisations, such as Mental Health UK, Surviving Economic Abuse, and independent debt charities. Together, we are working to support the financial wellbeing of our customers, to help them to plan for the future and to increase their financial resilience.
Through our brands, we signpost our customers to a number of organisations who can offer free and independent debt advice including:
- Payplan: a free, confidential advice service is available to anyone worried about money, and can help reduce the amount people pay towards your debts each month
- StepChange Debt Charity: the UK’s leading debt advice charity. They help over 635,000 people each year deal with their money worries with free, impartial and non-judgmental advice
- Turn2us: helps people in financial need gain access to welfare benefits, charitable grants and other financial help – online, by phone and face to face through our partner organisations
- The Money Advice Service: Set up by the UK government, MAS offers free and impartial money advice