Net zero carbon operations at Lloyds Bank Oxford Street
In 2021 we refurbished our Lloyds Bank branch on London's Oxford Street to make it net zero carbon operations and create an immersive sustainability experience for our customers and colleagues.
For this refurbishment project thermal modelling was undertaken to optimise the heating and cooling energy demand, and an efficient heat pump system, with heat recovery, was installed. As a result, the embedded carbon content of the refrigerant gas in the heating and cooling system has reduced by 33 tonnes, energy efficiency has improved, and the reliance on natural gas has been completely removed.
Additionally, the lighting throughout the branch has been fully upgraded to LED, resulting in expected savings of around 10,000 kWh per year – equivalent to the electricity required to power three average UK homes.
We partnered with sustainable companies to provide furniture made from recycled materials wherever possible, including worktops, coffee tables, and chairs made from recycled plastics and textile waste.
Improved EPC rating
These alterations saw the Energy Performance Certificate (EPC) rating for this branch improve from a D to a B, and helped us move a step closer to achieving our 2030 Net Zero Carbon Operations pledge.
A new Building Management System (BMS) has been installed to ensure that energy performance can be closely monitored and maintained over time.
The refurbishment wasn’t only focused on energy and carbon. We also fitted ultra-low flush toilets, which use around 80% less water than the previous toilets. Forest Stewardship Council (FSC) certified wood was used for joinery items, and we partnered with external companies passionate about sustainability to provide furniture made from recycled materials wherever possible. These include items such as worktops, coffee tables and chairs made from recycled plastics and textile waste.
Our Oxford Street branch extends nearly 1,000 square metres, creating a vast reach to engage with our customers and demonstrate our commitment to a greener future.
Find out more about sustainability at Lloyds Banking Group
Our operational emissions
Reducing the carbon footprint of our own operations is a key part of our sustainability strategy, and we’re working towards an ambitious set of commitments.
2021 climate report
This report details progress on our climate strategy and our reporting against the recommendations of the Task Force on Climate-related Financial Disclosures.