Technical Application Service Specialist

JOB TITLE:  Technical Application Service Specialist

LOCATION(S): Edinburgh

HOURS:  Full time

WORKING PATTERN: Our working style is hybrid, 40% (or two days) in an office site. Working a split day shift within a team (7am – 3pm and 11am – 7pm)

About this opportunity

We're looking to recruit a Technical Application Service Specialist (TASS) to work within the Service & Run Lab in Edinburgh. As a TASS, a solid technical background will be required to lead the IT recovery process in the event of system outages, incidents, or disasters. Coordinate multi-functional teams, manage recovery activities, maintain operational readiness, and ensure IT service stability. The TASS drives continuous improvement across operational processes and ensures service levels are consistently met or exceeded.

We believe that people don't fit neatly into roles, and we value everyone's individual skills, experience, and knowledge — it's what makes you awesome!

What follows is what you might find our TASS mostly doing, but your experience will flex depending on the team’s needs, and your own aspirations. Our objective is to grow and create an environment where you can do what you enjoy.

About us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you’ll need

• Management skills – Demonstrable experience in IT Operations or Service Management in a run/support environment.

• A good understanding of ITIL processes, especially Incident, Problem and Change.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Have the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.

• You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.

• A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions.

• Coordinate problem management efforts to identify root causes and implement permanent fixes.

• Maintain and improve runbooks, support documentation and operational procedures.

• Lead daily standups and operational reviews ensuring team alignment and service transparency.

• Contribute by finding opportunities for automation or self-service.

• Ensure alignment with service level agreements, performance indicators, and compliance requirements.

• Clear communication and interpersonal skills in engaging with users of diverse technical skill levels.

• Effective time management skills with the ability to work on multiple tasks simultaneously, prioritising tasks due to shifting priorities.

And any experience of these would be really useful

• A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)

• A familiarity with incident management and business continuity software i.e. Service Now.

• Demonstrable experience in leading recovery teams in fast-paced situations.

• ITIL Foundation certification.

• Experience in enterprise environments with 24*7 operations.

• Familiarity with monitoring tools (e.g. Splunk, Dynatrace)

• Exposure to Agile, Devops or SRE principles.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.

• An annual bonus award, subject to Group performance.

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Ready to start growing with purpose? Apply today.