Senior Analyst Trade Services

• JOB TITLE: Senior Analyst, Trade Services
• SALARY: £32,395
• LOCATION: Brindley Place, Birmingham
• HOURS: Full-time
• WORKING PATTERN: Due to the technicalities of the role and the side-by-side training required, there is an expectation for 100% office attendance for at least the first 6 months. Once training has concluded, the role will align with our hybrid work style, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether it’s a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

It’s an exciting time for us, we're talking about the people, systems/processes, new technologies (including AI and machine learning) and implementation of new solutions we'll need to evolve our business to meet more client needs and keep pace with industry changes.

You’ll be responsible for:

• Delivering outstanding service supporting our clients to succeed in growing their international footprint and expanding their business.
• Carry out a range of complex technical processes and customer service activities to support international and domestic trade transactions together with related finance agreements for customers across all business market segments and heritages.
• The delivery of excellent customer service in a fast-paced environment - serving as the primary point of contact for clients and internal colleagues, providing timely updates on transactions, and offering technical support to clients.
• Reviewing and processing a variety of demanding processes and technical tasks with precision and good judgment, while ensuring adherence to all group-specific policies and procedures.
• Performing detailed checks on complex technical transactions, ensuring accuracy and compliance.
• Maintaining an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.
• Taking a proactive role in driving Continuous improvement identifying opportunities for waste removal.
• Embracing innovation and skills of the future to support our digitisation agenda
• Embody and promote Lloyds Banking Group Values and Behaviours, encouraging a collaborative and inclusive team environment.

Why Lloyds Banking Group

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll need

• Excellent customer service skills
• Active stakeholder management.
• Digital Literacy- Embracing digital tools and innovation to support digitisation efforts
• Collaboration – Working effectively with internal colleagues and promoting a team-oriented environment.
• Attention to Detail – Performing detailed checks on transactions to ensure accuracy and compliance.
• Process Management – Ability to carry out and review complex technical processes with precision

And any experience of these would be really useful

• Trade Finance Knowledge – Understanding of international and domestic trade transactions and related finance agreements.
• AML Compliance –knowledge of Anti-Money Laundering procedures and regulatory compliance.

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

•24 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

 Join us and grow with purpose.