Conduct and Compliance Senior Manager

JOB TITLE: Senior Compliance Manager – Digital & AI Risk | Insurance, Pensions & Investments

SALARY: £83,411 - £98,130

LOCATION(S): Edinburgh, Bristol

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

ABOUT THIS OPPORTUNITY

Are you passionate about shaping the future of compliance in a digital-first world? Join our dynamic 2nd Line Risk team within Insurance, Pensions & Investments (IP&I), where you'll lead on emerging technologies, AI, and digital platforms to ensure ethical, customer-centric innovation.

This role ensures the effective implementation and monitoring of compliance frameworks, with a strong focus on investment platforms, emerging technologies, including AI, digital platforms, and mobile applications. The role contributes to the development of compliance policies, provides authoritative guidance, and supports the organisation’s commitment to customer-centric, ethical, and compliant innovation.

Day to day, you will:

• Build and maintain strong relationships with key internal stakeholders across the IP&I business to deliver high-quality compliance support and client satisfaction.

• Contribute to the development and refinement of compliance policies and frameworks, monitor adherence to the same and escalate issues where necessary.

• Ensure compliance considerations are embedded early in the product and technology development lifecycle.

• Provide regulatory guidance to the business when undertaking conduct risk assessments, particularly in relation to the use of AI, gamification, and digital customer journeys.

• Evaluate the ethical and compliance implications of AI integration in customer-facing platforms and apps.

• Act as a trusted advisor, providing compliance insight that supports business objectives while ensuring regulatory adherence.

• Provide expert opinion on potential customer harm and ensure alignment with regulatory expectations and internal policies.

• Drive the compliance workstream within major change initiatives, including digital transformation and AI deployment.

• Lead and mentor squads of compliance professionals, fostering a culture of continuous improvement and ethical conduct.

• Support the development of junior team members and contribute to organisation-wide capability building.

• Invest in personal development to stay ahead of regulatory and technological trends.

• Participate in governance forums and provide updates on compliance risks, controls, and emerging issues.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you'll need:

• Proven experience in a senior compliance, risk management or technical product role within financial services.

• Experience working with mobile apps, digital platforms, and customer-facing technologies.

• Ability to translate complex technical developments into clear compliance and conduct risk considerations.

• Strong stakeholder management and influencing skills.

• Excellent written and verbal communication skills, with the ability to present to senior leadership and regulators.

• Experience working in or overseeing investment platforms is highly desirable, particularly in relation to conduct risk, customer outcomes, and digital transformation.

• Thought leadership to assess conduct risks associated with AI, gamification, and digital customer journeys.

• Strong understanding of 2nd line risk functions and the three lines of defence model.

• Professional compliance or risk certification (e.g., ICA, IRM, CRCM).

• Knowledge of relevant regulatory frameworks (e.g., COBs, MiFID II).

And any experience of these would be really useful:

• Self-Invested Pension products

• Stockbroking products

• Investment management knowledge

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of well-being initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.