Customer Solutions Manager (Regulation)

JOB TITLE: Customer Solutions Manager (Regulation)

SALARY: From £59,850

LOCATION(S): Bristol, Leeds, Halifax or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

 

About this opportunity

Everyday Banking (EDB) is the at the heart of our growth strategy with our Current Account and Overdrafts, Savings, and Payments products supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.

The EDB Payments product team lead the product, proposition, and commercial management of multiple payment methods for our PCA accounts, across the core brands for the Group - Lloyds, Bank of Scotland, and Halifax - ensuring that our products and services meet the changing needs of our customers. We sit at the heart of Consumer Relationships identifying growth opportunities and outlining initiatives to drive customer experience and commercial profitability.

Here's where you’ll make the difference!

This is an exciting opportunity to make a real impact, you’ll be shaping and influencing the regulatory landscape in a way that supports the Group’s strategic objectives, protects customers, and ensures sustainable business outcomes. This role will lead proactive engagement with regulators, policymakers, and industry bodies, ensuring the Group’s voice is heard in key consultations and policy developments. This will be achieved through cross collaboration internally and externally.

Key responsibilities

Regulatory Engagement and Influencing

• Lead the Group’s response to consumer payments related regulatory consultations, market studies, and policy proposals (e.g. FCA, PSR).
• Represent the Group in industry forums and working groups, ensuring our views are clearly articulated and evidence based.

Strategic Insight

• Monitor and assess emerging regulatory trends and risks, providing timely insight to senior leaders.
• Translate complex regulatory developments into clear implications for the business and customers.
• Shape internal positions using cross-functional input and external intelligence.

Internal Collaboration and Briefings

• Prepare high quality briefings and talking points for executive engagement with regulators.

Governance and Risk Management

• Ensure regulatory influencing activity is well-governed and aligned with Group policies.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

We’ll be looking for these skills and experiences. But we know careers, like life, don’t always go in a straight line. So, if you don’t have some of these but think you’ve got what it takes, get in touch. We’re hiring for attitude, experience, and expertise in equal measure.

Key skills and experience

• Excellent written and verbal communication skills, with the ability to influence at senior levels.
• Strategic thinker with the ability to anticipate regulatory developments and shape outcomes.
• Collaborative and resilient, with experience working across complex matrix organisations.

Desirable but not essential

• Experience in regulatory affairs, public policy, or external engagement within financial services.
• Strong understanding of the UK regulatory environment.
• Experience leading responses to high profile consultations.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.