UX Designer. - Credit Cards (12-Month Secondment)

JOB TITLE: UX Designer (12-Month Secondment)

LOCATION(S): Chester / Manchester
GRADE: E

HOURS: Full-Time
DURATION: 12-Months

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About this opportunity

We’re looking for an experienced User Experience Designer to join our Credit Cards design team in Chester (will also consider Manchester). This is a unique opportunity to define and enhance the journeys in which we engage and build relationships with our business customers, while supporting them with the right products, tools and services to meet their needs.
 

We’re looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. They will be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing.

About the Role

It’ll be your role to:

• Skillfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen
• Bring designs to life with a choice of prototyping software, such as Sketch / InVision / Figma / Axure / Adobe XD
• Balance business requirements with user needs – you'll be gathering user research and rationale to align stakeholders on individual user needs. You’ll know when to diplomatically push back, if necessary, to act on what’s right for the customer
• Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience
• Advocate customer inclusion – what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities
   

We’re looking for someone with:

• Demonstrable experience within User Experience design/Interaction Design
• Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background)
• Full ownership of the Interaction Design project
• Excellent prototyping and layout skills which they can articulate clearly to internal customers and development teams
• Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers
• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights.
• Familiarity working in a complex landscape – ideally, you’ll have experience in financial services
• A collaborative mindset to work closely and quickly with a multi-disciplinary team
• Strong ability to see designs through to delivery – communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities
• Strong advocacy of customer inclusivity and accessibility

Why come to work with us?

We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you’ll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued.

We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.

You'll also receive;

• A competitive salary.
• A discretionary bonus.
• Private medical insurance.
• Pension contributions up to a maximum of 15% of your salary.
• Share plans.
• 28-30 days paid holiday each year, plus Bank Holidays.

If you're excited by this role but your skills and experience don’t quite fit the job description, please apply anyway as we'd love to hear from you.

Together we’ll make it possible!