Infrastructure Specialist - Office & Branch Networks

JOB TITLE: Infrastructure Specialist

SALARY: £47,790 - £53,100

LOCATION: Leeds

HOURS: Full Time - 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our offices.

About this opportunity...

Are you a Wi-Fi and networking extraordinaire? We'd love to talk to about a role within our Networks Voice and Data Lab. Join a team of like-minded individuals who operate our Network platforms alongside our service provider. Collaborate in the design, implementation, maintenance, and support of Networking infrastructure using the newest technologies. Gain practical experience whilst working on complex designs, config and implementation activities supporting the Senior Infrastructure Specialist.

About us...

We’re on an exciting journey to build modern networks with a particular focus on Wi-Fi and there couldn't be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. Our network infrastructure is at the heart of this innovation, providing a core enabling service for our thousands of Branch customer facing colleagues, Engineering teams and Office users to connect and communicate across the business.

What the role involves...

As an Infrastructure Specialist, your role specialism will include:

• Identifying weaknesses and proposing improvements in current processes, systems, and procedures within your area of focus to help facilitate change programmes in delivery of outcomes.

• Recommendations, detailed designs, guidelines and publishing of these information standards.

• Meeting customer needs and delivering positive outcomes related to the provision of Network services while following standardised patterns.

• Standard incident handling with current processes, systems and procedures, taking action to solve and provide advice to more senior colleagues on more sophisticated problems, root cause and breakdown barriers.

• Developing self and others in improving personal capabilities using formal and informal training opportunities and agile methodologies. Improving knowledge management systems to boost customer experiences.

• Tracking budgets, leading quotations from suppliers and addressing variances to ensure value in our Network solutions.

• Supporting other colleagues in their performance of product development/engineering activities.

What you’ll need...

If you're a Wi-Fi whiz with skills in Cisco Wi-Fi and Catalyst (DNA) Centre, let's talk! We're predominantly Cisco focussed. You'll be joining a team running a large Wi-Fi install of 8300 Access Points, a 3500-device switch estate and a 1000 site Cisco SD-WAN installation. If you have CCNA, even better! Possessing an awareness of Automation, IaC, Ansible, Terraform etc would be advantageous as well as an understanding of agile methodologies and toolsets. You'll be an excellent communicator with a commitment to improve, your role will require a high level of attention to detail and an ability to lead change. Hard-working and capable of independent thinking as well as collaborating within the team.

We also offer a wide ranging benefits package, which includes...

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• Raising scale up to 28 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.