Technical Application Service Specialist

JOB TITLE:  Senior Technical Application Service Specialist

SALARY: £65,385 - £75,000

LOCATION: Edinburgh

HOURS:  Full time

WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office

About this opportunity…

Exciting opportunity for a Senior Technical Application Service Specialist to join the Service Team of the Domestic Payments Lab. You’ll be an experienced specialist capable of handling complex projects and mentoring junior team members.

About us…

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

What you’ll do…

• Lead complex technical projects within the specialist area

• Develop and implement best practices and standards

• Mentor junior specialists and team members

• Collaborate with other groups to align specialist work with broader objectives

• Evaluate and recommend new technologies and methodologies

• Conduct root cause analysis for critical issues

• Lead proof-of-concept initiatives and pilot projects

• Represent the specialist team in inter-departmental meetings

• Contribute to the development of technical strategies

• Oversee the implementation of complex technical solutions

• Provide expert consultation on critical technical decisions

• Foster innovation within the team

• Contribute to thought leadership through articles, presentations, or whitepapers

What you’ll need…

• Technical troubleshooting – including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues.

• Knowledge of ITSM Tools – Experience with platforms like Service Now and Jira.

• Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues.

• Documentation & Reporting – The ability to document fixes, procedures and contribute to knowledge bases.

• Programming language: Knowledge of Java, Perl and Unix Shell scripting.

• OS: Unix - Linux, AIX

• Database: IBM DB2, Oracle PL/SQL, PostgreSQL

• IBM Integration Bus (IIB) also known as IBM App Connect Enterprise (ACE), Webservices (REST/SOAP), SpringBoot, Kafka, WebSphere MQ, IBM WebSphere Application Server (WAS).

• Working experience on Docker and Kubernetes.

• Code Management: GitHub, SonarQube, Nexus, Jenkins.

• Tools: TWS, Tivoli, Splunk, Dynatrace, ServiceNow.

It would be great if you also had…

• Scripting or Automation – Basic knowledge of Bash or Python to automate routine tasks.

• Cloud support knowledge – Understanding of cloud environments like GCP, Azure, AWS as well as Private Cloud solutions.

• Soft skills & Emotional Intelligence – Staying clam under pressure and effectively handling stressful situations whilst continuing to communicate effectively.

• Observability – Familiarity with monitoring tools to diagnose issues and ensure system performance and reliability.

About working for us…

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes…

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!